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2024 | OriginalPaper | Chapter

13. Crisis Management

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Key Topics in This Chapter: Mainly Qualitative

A corporate crisis sends the company into an exceptional situation. Some crises come slowly and are foreseeable, others can come overnight. In any case, a crisis always comes with substantial risks. Preparing for potential crises and having a plan in place is strongly recommended. In this chapter we discuss:
  • Preparing for crises, what are the main aspects?
  • Who should be involved in crisis management and how should employees be prepared for their role?
  • Categorization of crises.
  • Standard processes for crisis management.
  • The requirements of ISO 22361.

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Literature
go back to reference ISO 22361 (2022) Security and resilience – Crisis management – Guidelines. International Organization for Standardization ISO 22361 (2022) Security and resilience – Crisis management – Guidelines. International Organization for Standardization
go back to reference Kohl H (2020) Standards for management systems: a comprehensive guide to content, implementation tools, and certification schemes. SpringerCrossRef Kohl H (2020) Standards for management systems: a comprehensive guide to content, implementation tools, and certification schemes. SpringerCrossRef
Metadata
Title
Crisis Management
Author
Herfried Kohl
Copyright Year
2024
DOI
https://doi.org/10.1007/978-3-031-71272-2_13

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