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Published in:
Enabling Enterprise Performance Excellence Through Strategic Business Process Architecture Modeling Techniques Read chapter Read first chapter

2014 | OriginalPaper | Chapter

13. Critical Success Factors of Enterprise Performance Excellence

Author : Sandra L. Furterer

Published in: Lean Six Sigma Case Studies in the Healthcare Enterprise

Publisher: Springer London

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Abstract

There are a wide variety of ways to structure an organization’s Enterprise Performance Excellence program. This chapter describes practical guidance based on the literature and the author’s experience for designing your Enterprise Performance Excellence program to help enhance the success of the program.

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previous chapter Labor Management in Healthcare: Flaws and Best Practices
next chapter The Future and Challenge of Lean Six Sigma in Healthcare
Literature
Bolman, L., & Deal, T. (1997). Reframing organizations artistry, choice, and leadership (2nd ed.). San Francisco: Wiley.
Coronado, R.B., Antony, J. (2002). Critical success factors for the successful implementation of six sigma projects in organisations. TQM Magazine. 14(2), 92–99.
Furterer, S. (2004). A framework roadmap for implementing lean six sigma in local governmental entities. Ph.D. Thesis, University of Central Florida.
Kaplan, R. S., & Norton, D. P. (1996). The balanced scorecard: Translating strategy into action. Boston: Harvard Business School.
Metadata
Title
Critical Success Factors of Enterprise Performance Excellence
Author
Sandra L. Furterer
Copyright Year
2014
Publisher
Springer London
Book
Lean Six Sigma Case Studies in the Healthcare Enterprise

Print ISBN: 978-1-4471-5582-9

Electronic ISBN: 978-1-4471-5583-6

Copyright Year: 2014

DOI
https://doi.org/10.1007/978-1-4471-5583-6_13