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2019 | OriginalPaper | Chapter

8. Customer Focus in European Higher Education Systems

Authors : Diana Ivana, Sorin Dan, Oana Cristina Popovici

Published in: Applied Ethics for Entrepreneurial Success: Recommendations for the Developing World

Publisher: Springer International Publishing

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Abstract

This article looks at the idea and practice of “customer focus” in higher education. As a global trend with origins in the business and corporate world, customer focus has come to increasingly shape public services worldwide. Influenced by business thinking, terminology, and practices, governmental organizations across policy areas have used customer focus to reform public services in order to bring them closer to the demands and expectations of their users. The paper particularly analyzes changes in customer focus understanding and its implications for the European higher education policies. The aim of the article is to contribute to a better conceptualization and policy understanding of this growing approach to higher education reform.

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Metadata
Title
Customer Focus in European Higher Education Systems
Authors
Diana Ivana
Sorin Dan
Oana Cristina Popovici
Copyright Year
2019
Book
Applied Ethics for Entrepreneurial Success: Recommendations for the Developing World

Print ISBN: 978-3-030-17214-5

Electronic ISBN: 978-3-030-17215-2

Copyright Year: 2019

DOI
https://doi.org/10.1007/978-3-030-17215-2_8

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