Defining Organizational Capabilities in an Electric Power Distribution Grid Operator to Meet Future Demands

Electric power distribution grid operators (DSOs) are facing new requirements due to increased introduction of renewable energy, increased flexibility, and a tighter integration with customers. Although there is broad agreement that DSOs are at the heart of the transition towards decarbonized energy, there is little knowledge of what this means in terms of work system changes for the DSOs and how to approach the issue. In this paper, we present results from our work with defining and detailing organizational capabilities that enable the DSO to deliver in the future market. We find that the DSO need to professionalize its capabilities innovation, collaboration, analytics and influence because these are expected to face increasing demands. Using a participative approach as part of the re-design process was important to understand the resource development needs.