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2020 | OriginalPaper | Chapter

4. Delphi Survey: Intercultural Project Customer Engagement

Author : Patrick Lückmann

Published in: Engagement of Intercultural Project Customers

Publisher: Springer International Publishing

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Abstract

The following chapter presents the Delphi Study that was conducted during the Development of the Relational Model for Intercultural Project Customer Engagement (ICPCE). Section 4.1 introduces the factor relationships of the ICPCE-model that will be used as test items in the Delphi questionnaire. Section 4.2 describes the methodology, execution and results of the Delphi Study. The last section (4.3) presents the results of the Delphi rounds and an additional Expert workshop. The ICPCE-model can be regarded as largely confirmed by the Delphi Study and the complementary expert workshop, given that they comply with very rigid requirements for approval in terms of approval rate and standard deviation.

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previous chapter Qualitative Analysis: Intercultural Project Customer Engagement

next chapter Intercultural Project Customer Engagement: Conclusions

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Title: Delphi Survey: Intercultural Project Customer Engagement
Author: Patrick Lückmann
Publisher: Springer International Publishing
Book: Engagement of Intercultural Project Customers
Print ISBN: 978-3-030-39484-4

Electronic ISBN: 978-3-030-39485-1

Copyright Year: 2020
DOI: https://doi.org/10.1007/978-3-030-39485-1_4