Designing Business Continuity Processes Using DEMO

Business Continuity Plan (BCP) ensures the continuity of business processes in catastrophe or disaster situations, building organizational resilience and mitigating risks. Theoretically, BCP covers all the roles throughout the company, and identifies a blueprint of all key functions and processes with the objective of maintaining or restoring critical operations. However, due to poor documentation and misinterpretation of the complex business processes between the stakeholders, pinpointing and documenting all the key functions and processes is still a challenging task. This paper studies and presents a new approach to complement the management of the BCP, which is being held by a case study in an insurance company, and contributes with outcome learnings from the practice. The aim is to complement and leverage enterprise’s domain knowledge about key business processes and functional needs. Design & Engineering Methodology for Organization is used to represent the business processes, and therefore, aid managers in implementing and maintaining BCP.