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2020 | OriginalPaper | Chapter

Designing Hospital Wayfinding Systems, Touchscreen Kiosks, Environmental Cues and Mobile Apps: An Evaluation of a Mobile Wayfinding Application

Authors : Christy Harper, Tyler Duke, Andrea Crosser, Angie Avera, Spencer Jefferies

Published in: Advances in Human Factors and Ergonomics in Healthcare and Medical Devices

Publisher: Springer International Publishing

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Abstract

This paper is part of a larger body of work researching wayfinding systems in large, complex, hospital environments. The focus of this second phase of research was to discover usability issues that impact the effectiveness of a mobile wayfinding application used by a large multi-building hospital complex, as well as provide informed recommendations to enhance users’ navigation performance. Four researchers conducted a heuristic analysis composed of twenty dimensions across six categories including language, effectiveness of wayfinding instructions, consistency between the environment and application, interface interaction, accessibility and cognitive workload. Primary recommendations consisted of adding a universal search option, orienting navigation cues to user view, and providing assistance to find a help desk. Results from this paper will provide a guideline for the development of mobile wayfinding applications for large hospitals and similar settings.

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Metadata
Title
Designing Hospital Wayfinding Systems, Touchscreen Kiosks, Environmental Cues and Mobile Apps: An Evaluation of a Mobile Wayfinding Application
Authors
Christy Harper
Tyler Duke
Andrea Crosser
Angie Avera
Spencer Jefferies
Copyright Year
2020
Book
Advances in Human Factors and Ergonomics in Healthcare and Medical Devices

Print ISBN: 978-3-030-20450-1

Electronic ISBN: 978-3-030-20451-8

Copyright Year: 2020

DOI
https://doi.org/10.1007/978-3-030-20451-8_9