Determination of Level-of-Service for Public Transport: A Case Study for Hyderabad Metro

Public transportation is a predominant bestowing factor for attaining urban sustainability. Effective transportation networks that incorporate public transit helps in lowering the city's per capita carbon footprint, and make cities more livable by easing commute and transportation needs and increasing accessibility. Performance of any public transport depends on its qualitative and quantitative measures. The utilization of any public transport can be increased by improving the service quality and operational efficiency. An attempt is made to find out the service quality measures of Hyderabad Metro by conducting a commuter survey of 1500 passengers and evaluating the Level-of-Service (LOS) using a combination of Analytical Hierarchy Process (AHP) and numerical rating analysis. The transit performance can further be improved by ameliorating the weaknesses discovered. The LOS of Hyderabad metro was depicted to be 0.752 on a scale of 1, and the attributes that should be improved to increase the LOS are ticket fare and parking spaces.