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Plant Asset Management Today and Tomorrow Read chapter Read first chapter

2012 | OriginalPaper | Chapter

Developing Knowledge–Intensive Product–Service Systems–Interview Results from Finnish Manufacturing Companies

Authors : S. Kunttu, T. Välisalo, M. Reunanen, H. Kortelainen

Published in: Engineering Asset Management and Infrastructure Sustainability

Publisher: Springer London

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Abstract

Product manufacturers have increasingly started moving into the service business by introducing services along with their core products. However, there seem to be difficulties in the transition from product-based to service-based business. Manufacturers have strongly focused on planning and producing physical products, and services have been compulsory add-ons to products. Moreover, the design of industrial services is predominantly done with little or no systemization. We have started a research project the main objective of which is to outline a framework for the concurrent design of physical product and knowledge-intensive services. We consider it essential to develop support and service processes in parallel with the design of the product. Interviews among Finnish product manufacturers confirm this assumption. In this paper we will introduce the main results from our interviews, which focused on product and service development.

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Metadata
Title
Developing Knowledge–Intensive Product–Service Systems–Interview Results from Finnish Manufacturing Companies
Authors
S. Kunttu
T. Välisalo
M. Reunanen
H. Kortelainen
Copyright Year
2012
Publisher
Springer London
Book
Engineering Asset Management and Infrastructure Sustainability

Print ISBN: 978-0-85729-301-5

Electronic ISBN: 978-0-85729-493-7

Copyright Year: 2012

DOI
https://doi.org/10.1007/978-0-85729-493-7_41