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2019 | OriginalPaper | Chapter

10. Developing Leadership: Innovation, Adaptability and Integration in Large-Scale Health Care Organizations

Author : Ken Otter

Published in: Experten führen

Publisher: Springer Fachmedien Wiesbaden

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Zusammenfassung

Expert organizations practice and apply knowledge-intensive expertise, such as in medicine, law, and engineering. In a world characterized by increased volatility, uncertainty, complexity, and ambiguity (VUCA), expert organizations must learn to adapt to changing conditions while continuing to execute their expertise. Whether in small-scale professional service firms, such as a medical practice, or large-scale organizations, such as a regional hospital, key to effective adaptation is cultivating capacities for learning, experimentation, and collaboration (Hanson and Ford 2010). In this paper, I explore the role leadership can play in cultivating the adaptive capacity in expert organizations, focusing on healthcare organizations by drawing upon one single-in depth case study.

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previous chapter Leadership in Schweizer Spitälern – Führung im Spannungsfeld von Grenzen und Paradoxien

next chapter Führung und Bindung von Consultants

Kaiser-Permanente is a non-profit health care organization that combines insurance plans, medical groups and hospitals in an integrated healthcare system operating in eight regions in the United States. As of 2016, it had over 11 Mio. members and earned 60 billion USD in revenues. As an integrated health care system, Kaiser-Permanente is considered by many to be a model for the future of health care in the United States (Abelson, March 20, 2013).

The full case study on which this section is based is published as: Otter, K et al. (2017). Putting Values to Work at KKT: Nourishment for a Positive Leadership Culture. In R. Koonce, P. Robinson, & B. Vogel (eds.). Developing Leaders for Positive Organizing: A 21st Century Repertoire for Leading in Extraordinary Times. Bingley, UK: Emerald Publishing Limited.

As of writing, KKT continues its leadership and organizational development work with Values@Work in a cultural and values change approach.

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Title: Developing Leadership: Innovation, Adaptability and Integration in Large-Scale Health Care Organizations
Author: Ken Otter
Publisher: Springer Fachmedien Wiesbaden
Book: Experten führen
Print ISBN: 978-3-658-23027-2

Electronic ISBN: 978-3-658-23028-9

Copyright Year: 2019
DOI: https://doi.org/10.1007/978-3-658-23028-9_10