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2016 | OriginalPaper | Chapter

Development of Industrial Internet-Related Asset Management Services with Customers

Authors : Toni Ahonen, Tiina Valjakka, Inka Lappalainen, Maaria Nuutinen

Published in: Proceedings of the 10th World Congress on Engineering Asset Management (WCEAM 2015)

Publisher: Springer International Publishing

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Abstract

An increasing number of product and service providers aim to gain a competitive advantage through new services enabled by the Industrial Internet. In order to develop and successfully provide Industrial Internet-related services, a company needs to build up related capabilities and construct a strong value proposition in line with real customer needs. This customer and service perspective of the Industrial Internet has so far been rather little studied. Supporting conceptual tools are required. The development of the services relies on how well customers’ business and production environments and management of assets are understood, and therefore this paper proposes a framework that creates necessary new knowledge for the development of new Industrial Internet-related services.

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next chapter Maintenance in Real Estate and Manufacturing Industries: Differences, Problems, Needs and Potentials - Four Case Studies
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Metadata
Title
Development of Industrial Internet-Related Asset Management Services with Customers
Authors
Toni Ahonen
Tiina Valjakka
Inka Lappalainen
Maaria Nuutinen
Copyright Year
2016
Book
Proceedings of the 10th World Congress on Engineering Asset Management (WCEAM 2015)

Print ISBN: 978-3-319-27062-3

Electronic ISBN: 978-3-319-27064-7

Copyright Year: 2016

DOI
https://doi.org/10.1007/978-3-319-27064-7_1