2008 | OriginalPaper | Chapter
Dialogue and Practice: Leveraging Organizational Dialectics
Authors : Ikujiro Nonaka, Ryoko Toyama, Toru Hirata, Susan J. Bigelow, Ayano Hirose, Florian Kohlbacher
Published in: Managing Flow
Publisher: Palgrave Macmillan UK
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Breakthrough occurs in knowledge creation not only in the form of radical innovation in a product or service, but also in the form of gradual innovation through everyday practice. In this chapter, we shall examine the operations of the retail companies Seven-Eleven Japan Co., Ltd and Ryohin Keikaku Co., Ltd, where dialogue and practice driven by a shared objective and corporate philosophy have resulted in superb operations that differentiate these companies from their competitors.