Skip to main content
Top
Published in: Marketing Review St. Gallen 5/2013

01-11-2013 | Schwerpunkt

Die Digitalisierung des PoS — Ein Leitfaden zur Implementierung innovativer In-Store-Medien

Author: Philipp Spreer

Published in: Marketing Review St. Gallen | Issue 5/2013

Log in

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Auszug

Digitale Medien gelten als vielversprechender Ansatz zur Verbesserung der Informationsleistung des Handels. Das Wissen über die erfolgreiche Implementierung digitaler Systeme ist jedoch fragmentiert und der Transfer auf praxisnahe Fragestellungen ausgeblieben. Händler gehen daher vielfach nach dem „Trial-and-Error“-Prinzip vor. Der Beitrag aggregiert empirische Befunde und bietet Anhaltspunkte für die Implementierung digitaler Point-of-Sale(PoS)-Medien. …

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Marketing Review St. Gallen

Die Leitidee der Thexis ist immer eine realitätsorientierte Sicht auf das Marketing-management gewesen: Sowohl die Sichtweise der THEorie als auch der Blick-winkel der PraXIS erfassen nur Teilausschnitte der umfassenden Realität.

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literature
go back to reference Bauer, C./ Dohmen, P./ Strauss, C. (2011): Interactive Digital Signage — An Innovative Service and Its Future Strategies, in: International Conference on Emerging Intelligent Data and Web Technologies (EIDWT), 7-9 September, Tirana, pp. 137–142. Bauer, C./ Dohmen, P./ Strauss, C. (2011): Interactive Digital Signage — An Innovative Service and Its Future Strategies, in: International Conference on Emerging Intelligent Data and Web Technologies (EIDWT), 7-9 September, Tirana, pp. 137–142.
go back to reference Bender, H. et al. (2011): Die neue Handelswelt, in: Der Handel, 2, S. 2–10. Bender, H. et al. (2011): Die neue Handelswelt, in: Der Handel, 2, S. 2–10.
go back to reference Burke, R. R. (2002): Technology and the customer interface: what consumers want in the physical and virtual store, in: Journal of the Academy of Marketing Science, 30, 4, pp. 411–432.CrossRef Burke, R. R. (2002): Technology and the customer interface: what consumers want in the physical and virtual store, in: Journal of the Academy of Marketing Science, 30, 4, pp. 411–432.CrossRef
go back to reference Burke, R. R. (2009): Behavioral Effects of Digital Signage, in: Journal of Advertising Research, 49, 2, pp. 180–185.CrossRef Burke, R. R. (2009): Behavioral Effects of Digital Signage, in: Journal of Advertising Research, 49, 2, pp. 180–185.CrossRef
go back to reference Chang, C.-C. A./ Burke, R. R. (2007): Consumer choice of retail shopping aids, in: Journal of Retailing & Consumer Services, 14, 5, pp. 339–346.CrossRef Chang, C.-C. A./ Burke, R. R. (2007): Consumer choice of retail shopping aids, in: Journal of Retailing & Consumer Services, 14, 5, pp. 339–346.CrossRef
go back to reference Chantranuson, P./ Naenna, T. (2010): Adoption of the Digital Signage in Retail by Technology Acceptance Model, in: Proceedings of ICCST-I, 4-6 August, Chiang Mai, pp. 28–31. Chantranuson, P./ Naenna, T. (2010): Adoption of the Digital Signage in Retail by Technology Acceptance Model, in: Proceedings of ICCST-I, 4-6 August, Chiang Mai, pp. 28–31.
go back to reference Chen, T. H./ Chen, T. Y./ Chen, Z. X. (2006, June). An intelligent people-flow counting method for passing through a gate, in: Proceedings of the IEEE 1st Conference on Robotics, Automation and Mechatronics, 1-3 June, Bangkok, pp. 1–6. Chen, T. H./ Chen, T. Y./ Chen, Z. X. (2006, June). An intelligent people-flow counting method for passing through a gate, in: Proceedings of the IEEE 1st Conference on Robotics, Automation and Mechatronics, 1-3 June, Bangkok, pp. 1–6.
go back to reference Cho, H./ Fiorito, S. S. (2010): Self-Service Technology in Retailing, in: Symphonya Emerging Issues in Management, 5, 1, pp. 43–56. Cho, H./ Fiorito, S. S. (2010): Self-Service Technology in Retailing, in: Symphonya Emerging Issues in Management, 5, 1, pp. 43–56.
go back to reference Corvello, V./ Pantano, E./ Tavernise, A. (2011): The Design of an Advanced Virtual Shopping Assistant for Improving Consumer Experience, in: Pantano, E./ Timmermans, H. (Hrsg.): Advanced Technologies Management for Retailing, Hershey, pp. 70–86.CrossRef Corvello, V./ Pantano, E./ Tavernise, A. (2011): The Design of an Advanced Virtual Shopping Assistant for Improving Consumer Experience, in: Pantano, E./ Timmermans, H. (Hrsg.): Advanced Technologies Management for Retailing, Hershey, pp. 70–86.CrossRef
go back to reference Davis, F. D. (1989): A technology acceptance model for empirically testing new end-user information systems: theory and results, Cambridge. Davis, F. D. (1989): A technology acceptance model for empirically testing new end-user information systems: theory and results, Cambridge.
go back to reference Dennis, C. et al. (2011): Modeling Shopper Responses to Retail Digital Signage, in: Pantano, E./ Timmermans, H. (Hrsg.): Advanced Technologies Management for Retailing, Hershey, pp. 41–69.CrossRef Dennis, C. et al. (2011): Modeling Shopper Responses to Retail Digital Signage, in: Pantano, E./ Timmermans, H. (Hrsg.): Advanced Technologies Management for Retailing, Hershey, pp. 41–69.CrossRef
go back to reference Dräger, P. (2011): Einsatz digitaler Medien im Shopper-Marketing, in: Frey, U./ Hunstiger, G./ Dräger, P. (Hrsg.): Shopper-Marketing, Wiesbaden, S. 209–245, (ID: 1816344).CrossRef Dräger, P. (2011): Einsatz digitaler Medien im Shopper-Marketing, in: Frey, U./ Hunstiger, G./ Dräger, P. (Hrsg.): Shopper-Marketing, Wiesbaden, S. 209–245, (ID: 1816344).CrossRef
go back to reference Gröppel-Klein, A. (2006): Point-of-Sale-Marketing, in: Zentes, J. (Hrsg.): Handbuch Handel. Strategien — Perspektiven — Internationaler Wettbewerb, S. 673–692, (ID: 1849354). Gröppel-Klein, A. (2006): Point-of-Sale-Marketing, in: Zentes, J. (Hrsg.): Handbuch Handel. Strategien — Perspektiven — Internationaler Wettbewerb, S. 673–692, (ID: 1849354).
go back to reference Gröppel-Klein, A. (2007): Konsumentenverhaltensforschung am Point-of-Sale, in: magazin forschung, 12, 2, S. 14–19. Gröppel-Klein, A. (2007): Konsumentenverhaltensforschung am Point-of-Sale, in: magazin forschung, 12, 2, S. 14–19.
go back to reference Lang, A. (2000): The limited capacity model of mediated message processing, in: Journal of Communication, 50, 1, pp. 46–70.CrossRef Lang, A. (2000): The limited capacity model of mediated message processing, in: Journal of Communication, 50, 1, pp. 46–70.CrossRef
go back to reference Lee, H.-J./ Fairhurst, A. E./ Lee, M.-Y. (2009): The importance of self-service kiosks in developing consumers‘ retail patronage intentions, in: Managing Service Quality, 19, 6, pp. 687–701.CrossRef Lee, H.-J./ Fairhurst, A. E./ Lee, M.-Y. (2009): The importance of self-service kiosks in developing consumers‘ retail patronage intentions, in: Managing Service Quality, 19, 6, pp. 687–701.CrossRef
go back to reference Mehra, A./ Kumar, S./ Raju, J. S. (2013): ‚Showrooming‘ and the Competition between Store and Online Retailers, Working Paper, (http://bit.ly/16Dv5sL, letzter Abruf: 28.1.2013). Mehra, A./ Kumar, S./ Raju, J. S. (2013): ‚Showrooming‘ and the Competition between Store and Online Retailers, Working Paper, (http://​bit.​ly/​16Dv5sL, letzter Abruf: 28.1.2013).
go back to reference Moerloose, C. de et al. (2005): Information kiosks: the case of the Belgian retail sector, in: International Journal of Retail & Distribution Management, 33, 6, pp. 472–490.CrossRef Moerloose, C. de et al. (2005): Information kiosks: the case of the Belgian retail sector, in: International Journal of Retail & Distribution Management, 33, 6, pp. 472–490.CrossRef
go back to reference Monsuwé, T. P./ Dellaert, B. G. C./ Ruyter, K. de (2004): What drives consumers to shop online? A literature review, in: International Journal of Service Industry Management, 15, 1, pp. 102–121.CrossRef Monsuwé, T. P./ Dellaert, B. G. C./ Ruyter, K. de (2004): What drives consumers to shop online? A literature review, in: International Journal of Service Industry Management, 15, 1, pp. 102–121.CrossRef
go back to reference Morschett, D. et al. (2012): HandelsMonitor 2012/2013, Frankfurt/M. Morschett, D. et al. (2012): HandelsMonitor 2012/2013, Frankfurt/M.
go back to reference Newman, A. J./ Yu, D. K./ Oulton, D. P. (2002): New insights into retail space and format planning from customer-tracking data, in: Journal of Retailing and Consumer Services, 9, 5, pp. 253–258.CrossRef Newman, A. J./ Yu, D. K./ Oulton, D. P. (2002): New insights into retail space and format planning from customer-tracking data, in: Journal of Retailing and Consumer Services, 9, 5, pp. 253–258.CrossRef
go back to reference Newman, A. et al. (2010): Shoppers‘ Experiences of Digital Signage-a Cross-National Qualitative Study, in: International Journal of Digital Content Technology and its Applications, Vol. 4, No. 7, pp. 50–57.CrossRef Newman, A. et al. (2010): Shoppers‘ Experiences of Digital Signage-a Cross-National Qualitative Study, in: International Journal of Digital Content Technology and its Applications, Vol. 4, No. 7, pp. 50–57.CrossRef
go back to reference OAAA (2009): Digital billboards, outdoor advertising’s glowing future, Outdoor Advertising Association of America, (http://bit.ly/1fdTYkf, letzter Abruf: 13.02.2012). OAAA (2009): Digital billboards, outdoor advertising’s glowing future, Outdoor Advertising Association of America, (http://​bit.​ly/​1fdTYkf, letzter Abruf: 13.02.2012).
go back to reference Pagel, S. et al. (2011): Kommunikationscontrolling von Digital Signage, in: Düsseldorf Working Papers in Applied Management and Economics, 19, Düsseldorf. Pagel, S. et al. (2011): Kommunikationscontrolling von Digital Signage, in: Düsseldorf Working Papers in Applied Management and Economics, 19, Düsseldorf.
go back to reference Pantano, E./ Naccarato, G. (2010): Entertainment in retailing: The influences of advanced technologies, in: Journal of Retailing and ConsumerServices, 17, 3, pp. 200–204.CrossRef Pantano, E./ Naccarato, G. (2010): Entertainment in retailing: The influences of advanced technologies, in: Journal of Retailing and ConsumerServices, 17, 3, pp. 200–204.CrossRef
go back to reference Ravnik, R./ Solina, F. (2013): Audience measurement of digital signage: Quantitative study in real-world environment using computer vision, in: Interacting with Computers, 25, 3, pp. 218–228.CrossRef Ravnik, R./ Solina, F. (2013): Audience measurement of digital signage: Quantitative study in real-world environment using computer vision, in: Interacting with Computers, 25, 3, pp. 218–228.CrossRef
go back to reference Rowley, J. (2000): Loyalty kiosks, in: British Food Journal, 102, 5/6, pp. 390–398.CrossRef Rowley, J. (2000): Loyalty kiosks, in: British Food Journal, 102, 5/6, pp. 390–398.CrossRef
go back to reference Rowley, J./ Slack, F. (2003): Kiosks in retailing: the quiet revolution, in: International Journal of Retail & Distribution Management, 31, 6, pp. 329–339.CrossRef Rowley, J./ Slack, F. (2003): Kiosks in retailing: the quiet revolution, in: International Journal of Retail & Distribution Management, 31, 6, pp. 329–339.CrossRef
go back to reference Schnedlitz, P./ Berger, D. (2005): Die Wirkung von Info-Bildschirmen am PoS, in: Trommsdorff, V. (Hrsg.): Handelsforschung, S. 299–314, Stuttgart. Schnedlitz, P./ Berger, D. (2005): Die Wirkung von Info-Bildschirmen am PoS, in: Trommsdorff, V. (Hrsg.): Handelsforschung, S. 299–314, Stuttgart.
go back to reference Schwarz, N./ Clore, G. L. (2007). Feelings and phenomenal experiences, in: Higgins, E. T./ Kruglanski, A. W. (Hrsg.): Social Psychology, 2. Aufl., New York, pp. 385–407. Schwarz, N./ Clore, G. L. (2007). Feelings and phenomenal experiences, in: Higgins, E. T./ Kruglanski, A. W. (Hrsg.): Social Psychology, 2. Aufl., New York, pp. 385–407.
go back to reference Serviceplan (2012): Loyalitätsindex 2012, München. Serviceplan (2012): Loyalitätsindex 2012, München.
go back to reference Sha, D. Y./ Guo-Liang, L. (2012): Improving service quality of retail store by innovative digital content technology, in: Proceedings of IEEE 3rd International Conference on Software Engineering and Service Science (ICSESS), 22-24 June, Beijing, pp. 655–660. Sha, D. Y./ Guo-Liang, L. (2012): Improving service quality of retail store by innovative digital content technology, in: Proceedings of IEEE 3rd International Conference on Software Engineering and Service Science (ICSESS), 22-24 June, Beijing, pp. 655–660.
go back to reference Silberer, G. A. (2010): Digital Signage im stationären Handel — Das Anwendungs- und Wirkungspotenzial eines neuen PoS-Mediums, in: Der Markt, 49, 1, S. 3–16.CrossRef Silberer, G. A. (2010): Digital Signage im stationären Handel — Das Anwendungs- und Wirkungspotenzial eines neuen PoS-Mediums, in: Der Markt, 49, 1, S. 3–16.CrossRef
go back to reference Sorensen, H. (2009): The In-Store „Audience“, in: Journal of Advertising Research, 49, 2, pp. 176–179.CrossRef Sorensen, H. (2009): The In-Store „Audience“, in: Journal of Advertising Research, 49, 2, pp. 176–179.CrossRef
go back to reference Spreer, P. (2013): Digitales In-Store-Marketing: Erkenntnisse zu Akzeptanz und Wirkung, Göttingen. Spreer, P. (2013): Digitales In-Store-Marketing: Erkenntnisse zu Akzeptanz und Wirkung, Göttingen.
go back to reference Spreer, P. et al. (2012): Augmented Reality. Digital erweiterte Realität im stationären Handel, in: Marketing Review St. Gallen, 4, 5, S. 28–33, (ID: 3558478).CrossRef Spreer, P. et al. (2012): Augmented Reality. Digital erweiterte Realität im stationären Handel, in: Marketing Review St. Gallen, 4, 5, S. 28–33, (ID: 3558478).CrossRef
go back to reference Steinmann, H./ Schreyögg, G. (2005): Management. Grundlagen der Unternehmensführung, 6. Aufl., Wiesbaden. Steinmann, H./ Schreyögg, G. (2005): Management. Grundlagen der Unternehmensführung, 6. Aufl., Wiesbaden.
go back to reference Swoboda, B. S. (1996): Interaktive Medien am Point of Sale, Wiesbaden. Swoboda, B. S. (1996): Interaktive Medien am Point of Sale, Wiesbaden.
go back to reference Tan, W. K./ Chen, S. K. (2008): Using Self-Service Technologies in a Retail Setting, in: Proceedings of IADIS, 25-27 July, Amsterdam, pp. 177–184. Tan, W. K./ Chen, S. K. (2008): Using Self-Service Technologies in a Retail Setting, in: Proceedings of IADIS, 25-27 July, Amsterdam, pp. 177–184.
go back to reference Tung, L. L. (2001): Information Kiosk for Use in Electronic Commerce: Factors Affecting its Ease of Use and Usefulness, in: Proceedings of the 14th Bled Electronic, 25-26 June 2001, Bled, pp. 329–350. Tung, L. L. (2001): Information Kiosk for Use in Electronic Commerce: Factors Affecting its Ease of Use and Usefulness, in: Proceedings of the 14th Bled Electronic, 25-26 June 2001, Bled, pp. 329–350.
go back to reference Verhoef, P. C./ Neslin, S. A./ Vroomen, B. (2007): Multichannel customer management: Understanding the research-shopper phenomenon, in: International Journal of Research in Marketing, 24, 2, pp. 129–148.CrossRef Verhoef, P. C./ Neslin, S. A./ Vroomen, B. (2007): Multichannel customer management: Understanding the research-shopper phenomenon, in: International Journal of Research in Marketing, 24, 2, pp. 129–148.CrossRef
go back to reference Whittaker, B. (1999): What went wrong? Unsuccessful information technology projects, in: Information Management & Computer Security, 7, 1, pp. 23–30.CrossRef Whittaker, B. (1999): What went wrong? Unsuccessful information technology projects, in: Information Management & Computer Security, 7, 1, pp. 23–30.CrossRef
go back to reference Zielke, S./ Toporowski, W./ Kniza, B. (2011): Customer Acceptance of a New Interactive Information Terminal in Grocery Retailing, in: Pantano, E./ Timmermans, H. (Hrsg.): Advanced Technologies Management for Retailing, pp. 289–305, Hershey.CrossRef Zielke, S./ Toporowski, W./ Kniza, B. (2011): Customer Acceptance of a New Interactive Information Terminal in Grocery Retailing, in: Pantano, E./ Timmermans, H. (Hrsg.): Advanced Technologies Management for Retailing, pp. 289–305, Hershey.CrossRef
Metadata
Title
Die Digitalisierung des PoS — Ein Leitfaden zur Implementierung innovativer In-Store-Medien
Author
Philipp Spreer
Publication date
01-11-2013
Publisher
Springer Fachmedien Wiesbaden
Published in
Marketing Review St. Gallen / Issue 5/2013
Print ISSN: 1865-6544
Electronic ISSN: 1865-7516
DOI
https://doi.org/10.1365/s11621-013-0277-z

Other articles of this Issue 5/2013

Marketing Review St. Gallen 5/2013 Go to the issue