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2021 | OriginalPaper | Chapter

15. Digitalization of Work Processes: A Framework for Human-Oriented Work Design

Authors : Hartmut Hirsch-Kreinsen, Peter Ittermann

Published in: The Palgrave Handbook of Workplace Innovation

Publisher: Springer International Publishing

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Abstract

The chapter presents the options and criteria of a human-, resp. skill-oriented design of digitized industrial work. To this end, in the chapter, the following theses will be outlined: First, there are no clear prospects for the development of digital work; rather, very different development perspectives can be assumed. Second, the development of digitization has therefore to be regarded as a design project. A useful conceptual base for this is the approach of the socio-technical system. Third, based on this approach, basic criteria for the design and implementation of human-oriented forms of digitized work can be systematically developed. Methodologically, the contribution draws on research findings that deal with the diffusion of digital technologies and the development of work in industrial sectors of Germany.

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Title: Digitalization of Work Processes: A Framework for Human-Oriented Work Design
Authors: Hartmut Hirsch-Kreinsen
Peter Ittermann
Publisher: Springer International Publishing
Book: The Palgrave Handbook of Workplace Innovation
Print ISBN: 978-3-030-59915-7

Electronic ISBN: 978-3-030-59916-4

Copyright Year: 2021
DOI: https://doi.org/10.1007/978-3-030-59916-4_15