Top

Published in:

2021 | OriginalPaper | Chapter

13. Digitalization Toward Innovative Workplaces: Service Engineering Research in Japan

Authors : Kentaro Watanabe, Takeshi Takenaka, Takashi Okuma

Published in: The Palgrave Handbook of Workplace Innovation

Publisher: Springer International Publishing

Activate our intelligent search to find suitable subject content or patents.

search-config

AI-assisted search

Off

Abstract

The recent evolution of digital technologies is changing service industries. Although digitalization has been expected to create more productive workplaces in service sectors, it is necessary to investigate how digital technologies could be integrated with work practices and innovative activities at workplaces. Studies on this issue are still scarce, especially from the aspect of technology development and integration. In this chapter, we introduce the service engineering research project in Japan. The feature of this project held from 2009 to 2012 was the utilization of digital technologies and collected data in an employee-driven manner at workplaces. We introduce two illustrative case studies and six principles for successful development and implementation of digital technologies toward innovative workplaces.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

über 102.000 Bücher
über 537 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Finance + Banking
Management + Führung
Marketing + Vertrieb
Maschinenbau + Werkstoffe
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 340 Zeitschriften

aus folgenden Fachgebieten:

Bauwesen + Immobilien
Business IT + Informatik
Finance + Banking
Management + Führung
Marketing + Vertrieb
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now

previous chapter Innovation Trajectories: When to Open and Close the Innovation Process

next chapter Organizational and Individual Reality of Innovation: Similarities and Differences

Bullinger, H. J., Fähnrich, K. P., & Meiren, T. (2003). Service Engineering: Methodical Development of New Service Products. International Journal of Production Economics, 85(3), 275–287.CrossRef

Council on Economic and Fiscal Policy. (2006). Economic Growth Strategy (in Japanese). Retrieved February 6, 2020, from https://www5.cao.go.jp/keizai-shimon/minutes/2006/0626/item2.pdf

D’Emidio, T., Dorton, D., & Duncan, E. (2015). Service Innovation in a Digital World. McKinsey Quarterly, February.

Fukao, K. (2015). Seisansei, Sangyokozo to Nihon no Seicho (Productivity, Industrial Structure, and the Growth of Japan). RIETI Policy Discussion Paper Series, 15-P-023. (In Japanese).

Fukuda, K., Nakajima, M., Nishimura, S., & Nishimura, T. (2017). Non-Routine Knowledge Sharing in Elderly Care-Facility for Better Services. In Proceedings of the 18th European Conference on Knowledge Management (pp. 326–333). ACPI.

Fukuhara, T., Tenmoku, R., Ueoka, R., Okuma, T., & Kurata, T. (2014). Estimating Skills of Waiting Staff of a Restaurant Based on Behavior Sensing and POS Data Analysis: A Case Study in a Japanese Cuisine Restaurant. In Proceedings of the 5th International Conference on Applied Human Factors and Ergonomics (AHFE2014) (pp. 4287–4299). AHFE Conference.

Greenbaum, J., & Kyng, M. (1991). Design at Work: Cooperative Design of Computer Systems. Erlbaum.

Hasu, M., Saari, E., Honkaniemi, L., Tuominen, T., Lehtonen, M. H., & Kallio, K. (2015). Trajectories of Learning in Practice-based Innovation–Organizational Roles at Play in Sustainable Innovation Management. In M. Elg, P. E. Ellström, M. Klofsten, & M. Tillmar (Eds.), Sustainable Development in Organizations (pp. 127–152). Edward Elgar Publishing.

Howaldt, J., Kopp, R., & Schultze, J. (2017). Why Industrie 4.0 Needs Workplace Innovation—A Critical Essay about the German Debate on Advanced Manufacturing. In P. Oeij, D. Rus, & F. D. Pot (Eds.), Workplace Innovation (pp. 45–60). Springer.

Høyrup, S. (2012). Employee-driven Innovation: A New Phenomenon, Concept, and Mode of Innovation. In S. Høyrup, C. Hasse, M. Bonnafous-Boucher, K. Møller, & M. Lotz (Eds.), Employee-driven Innovation: A New Approach (pp. 3–33). Palgrave Macmillan.

Ichikari, R., Kaji, K., Shimomura, R., Kourogi, M., Okuma, T., & Kurata, T. (2019). Off-site Indoor Localization Competitions based on Measured Data in a Warehouse. Sensors, 19(4), 763.CrossRef

Miwa, H., Fukuhara, T., & Nishimura, T. (2012). Service Process Visualization in Nursing-Care Service Using State Transition Model. In J. C. Spohrer & L. E. Freund (Eds.), Advances in the Human Side of Service Engineering (pp. 3–12). CRC Press.

Mochimaru, M. (2011). A Research Project for Human Centered Service Engineering. IEICE Technical Report Software Interprise Modeling, 111(189), 1–6. (In Japanese).

Morikawa, M. (2007). Is Productivity in the Service Industries Low? An Analysis Using Firm-Level Data on the Dispersion and the Dynamics of Productivity. RIETI Discussion Paper, 07-J-048. (In Japanese).

OECD. (2004). OECD Information Technology Outlook 2004. OECD.

Oeij, P. R. A., Preenen, P. T. Y., van der Torre, W., van der Meer, L., & van den Eerenbeemt, J. (2019). Technological Choice and Workplace Innovation: Towards Efficient and Humanised Work. European Public & Social Innovation Review, 4(1), 15–26.

Pigage, L. C., & Tucker, J. L. (1954). Motion and Time Study. The University of Illinois Bulletin, 51(73), 3–48.

Pot, F. D., Rus, D., & Oeij, P. R. (2017). Introduction: The Need to Uncover the Field of Workplace Innovation. In P. Oeij, D. Rus, & F. D. Pot (Eds.), Workplace Innovation (pp. 1–8). Springer.

Sanders, E. B. N., & Stappers, P. J. (2008). Co-creation and the New Landscapes of Design. CoDesign: International Journal of Cocreation in Design and the Arts, 4(1), 5–18.CrossRef

Spohrer, J., & Kwan, S. K. (2009). Service Science, Management, Engineering, and Design (SSMED): An Emerging Discipline-Outline & References. International Journal of Information Systems in the Service Sector, 1(3), 1–31.CrossRef

Statistics Bureau of Japan. (2015). Labor and Wage, Statistics in Japan. Retrieved November 21, 2019, from https://www.stat.go.jp/data/nihon/back15/16.html. (In Japanese).

Statistics Bureau of Japan. n.d. Unemployment Rate [by Age Group]. Retrieved November 14, 2019, from https://www.stat.go.jp/english/data/roudou/lngindex.html

Sundbo, J. (1999). Empowerment of Employees in Small and Medium-Sized Service Firms. Employee Relations, 21(2), 105–127.CrossRef

Toivonen, M., & Saari, E. (Eds.). (2019). Human-Centered Digitalization and Services. Springer.

Tomiyama, T. (2001). Service Engineering to Intensify Service Contents in Product Life Cycles. In Proceedings of Second International Symposium on Environmentally Conscious Design and Inverse Manufacturing (pp. 613–618). IEEE.

Ueoka, R., Shinmura, T., Tenmoku, R., Okuma, T., & Kurata, T. (2012). Introduction of Computer Supported Quality Control Circle in a Japanese Cuisine Restaurant. In Advances in the Human Side of Service Engineering (pp. 379–388). CRC Press.

Vial, G. (2019). Understanding Digital Transformation: A Review and a Research Agenda. Journal of Strategic Information Systems, 28(2), 118–144.CrossRef

Watanabe, K., Fukuda, K., & Nishimura, T. (2015). A Technology-Assisted Design Methodology for Employee-Driven Innovation in Services. Technology Innovation Management Review, 5(2), 6–14.CrossRef

Watanabe, K., Kishita, Y., Tsunetomo, K., & Takenaka, T. (2020). Socially-Conscious Service System Design in the Digital Era: Research Agenda. In T. Takenaka, S. Han, & C. Minami (Eds.), Serviceology for Services. ICServ 2020. Communications in Computer and Information Science, 1189 (pp. 266–274). Springer.

Watanabe, K., Mochimaru, M., & Shimomura, Y. (2016). Service Engineering Research in Japan: Towards a Sustainable Society. In A. Jones, P. Ström, B. Hermelin, & G. Rusten (Eds.), Services and the Green Economy (pp. 221–244). Palgrave Macmillan.

Watanabe, S. (1991). Japanese Quality Control Circle: Why it Works. International Labour Review, 130(1), 57–80.

Title: Digitalization Toward Innovative Workplaces: Service Engineering Research in Japan
Authors: Kentaro Watanabe
Takeshi Takenaka
Takashi Okuma
Publisher: Springer International Publishing
Book: The Palgrave Handbook of Workplace Innovation
Print ISBN: 978-3-030-59915-7

Electronic ISBN: 978-3-030-59916-4

Copyright Year: 2021
DOI: https://doi.org/10.1007/978-3-030-59916-4_13