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Direct User Behavior Data Leads to Better User Centric Thinking than Role Playing: An Experimental Study on HCI Design Thinking

  • 2020
  • OriginalPaper
  • Chapter
Published in:
Authors
Abhishek Dahiya
Jyoti Kumar
Published in
HCI International 2020 – Late Breaking Posters
Publisher
Springer International Publishing

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Abstract

This paper explores the difference in the effects of role-playing and usability testing on the design thinking process of novice designers. While usability testing helps in understanding user mental models by observing user behavior as the user interacts with a system, role-playing relies on a designer’s own perception about the user where the designer him/herself acts as a user. The difference in user research methods that leads to a different understanding of the user might reflect in the design thinking process of a designer while ideating for solutions of an HCI design problem. This paper presents findings from an experimental study done with novice designers to understand the differences in design thinking processes when designers themselves conducted usability tests versus when they designed using role-playing on persona data given to them. The findings suggest that direct observation of user behavior leads to more consideration for users and therefore better user-centered thinking process than the imaginative role-playing.

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previous chapter How to Think About Third Wave HCI that Questions the Normative Culture in Computer Science?
next chapter Moving Beyond Stuck: A Design-Based Approach to Enhancing Minority Tech Startup Launches
Title
Direct User Behavior Data Leads to Better User Centric Thinking than Role Playing: An Experimental Study on HCI Design Thinking
Authors
Abhishek Dahiya
Jyoti Kumar
Copyright Year
2020
Book
HCI International 2020 – Late Breaking Posters

Print ISBN: 978-3-030-60699-2

Electronic ISBN: 978-3-030-60700-5

Copyright Year: 2020

DOI
https://doi.org/10.1007/978-3-030-60700-5_2
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