E-government can transform and improve the entire scope of administrative action and the political processes. So e-government is both, vision of a future government and the reality we have to live with today. Sketching a roadmap may give us indications where we are heading. To begin with, e-government is not an objective per se; more it has to be seen as means in organizing public governance for better serving citizens and enterprises. This makes service provision essential. Reflecting the viewpoints of individual citizens (or of companies) is an obligation. When looking from outside, portals and forms of service delivery become key success factors. Moving ahead implies having an integrated view, clear strategies and concepts that are both innovative and feasible. Two guiding visions will have strong impacts on developments. First, a holistic approach is necessary to create work-processes and work-situations, as they are highly knowledge-intensive and rely on close forms of interaction between individual persons and IT. Next, knowledge enhanced government is a leading idea and management of legal/administrative domain knowledge becomes a decisive driver in governance. Designing for governmental applications touches several vital issues: transferring concepts and systems from the private to the public sector; making use of standards; safeguarding trust and security; enhancing usability. These lines have to be blended with an adequate management for change.
Swipe to navigate through the chapters of this book
- E-Government — A Roadmap for Progress
- Springer US
- Sequence number
- Chapter number
- Chapter 1
Neuer Inhalt/© ITandMEDIA