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Questioning Our Attitudes and Feelings Towards Persuasive Technology Read chapter Read first chapter

2019 | OriginalPaper | Chapter

Effect of Shopping Value on the Susceptibility of E-Commerce Shoppers to Persuasive Strategies and the Role of Gender

Authors : Ifeoma Adaji, Kiemute Oyibo, Julita Vassileva

Published in: Persuasive Technology: Development of Persuasive and Behavior Change Support Systems

Publisher: Springer International Publishing

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Abstract

Research has shown that persuasive strategies are more effective when personalized to an individual or group of similar individuals. However, there is little knowledge of how the value derived from consumers’ online shopping can be used for group-based tailoring of persuasive strategies. To contribute to research in this area, we conducted a study of 244 e-commerce shoppers to investigate how the value they derive from shopping online (hedonic or utilitarian value) can be used to tailor the persuasive strategies: reciprocation, commitment and consistency, social proof, liking, authority and scarcity. In addition, we investigate the susceptibility of the participants to these strategies based on their gender. Our results suggest that people that derive hedonic shopping value online are influenced by scarcity, while those that derive utilitarian shopping value are influenced by consensus. In addition, male shoppers who derive hedonic value from online shopping are influenced by commitment. The results presented here can inform e-commerce developers and stakeholders on how to tailor influence strategies to consumers based on the value the consumers derive from online shopping.

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previous chapter A Study on Effect of Big Five Personality Traits on Ad Targeting and Creative Design
next chapter Actual Persuasiveness: Impact of Personality, Age and Gender on Message Type Susceptibility
Footnotes
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Metadata
Title
Effect of Shopping Value on the Susceptibility of E-Commerce Shoppers to Persuasive Strategies and the Role of Gender
Authors
Ifeoma Adaji
Kiemute Oyibo
Julita Vassileva
Copyright Year
2019
Book
Persuasive Technology: Development of Persuasive and Behavior Change Support Systems

Print ISBN: 978-3-030-17286-2

Electronic ISBN: 978-3-030-17287-9

Copyright Year: 2019

DOI
https://doi.org/10.1007/978-3-030-17287-9_22

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