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2024 | OriginalPaper | Chapter

EFQM Based Supplier Selection

Authors : Ozlem Senvar, Mustafa Ozan Nesanir

Published in: Advances in Intelligent Manufacturing and Service System Informatics

Publisher: Springer Nature Singapore

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Abstract

The chapter 'EFQM Based Supplier Selection' delves into the critical role of supplier selection in logistics management, emphasizing the importance of quality and efficiency. It introduces the EFQM Model 2020, highlighting its seven criteria and the integration of AHP and TOPSIS methods for supplier evaluation. The study presents a case study involving Ekol Logistics and three suppliers, demonstrating the application of the proposed methodology. The chapter concludes by identifying the most suitable supplier based on the EFQM criteria, offering insights into enhancing long-term partnerships and reliable supplier selection processes.

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Metadata
Title
EFQM Based Supplier Selection
Authors
Ozlem Senvar
Mustafa Ozan Nesanir
Copyright Year
2024
Publisher
Springer Nature Singapore
DOI
https://doi.org/10.1007/978-981-99-6062-0_46

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