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2013 | OriginalPaper | Chapter

eLearning Courses Offered by Tourism Destinations: Factors Affecting Participation and Awareness Among British and Indian Travel Agents

Authors : Nadzeya Kalbaska, Lorenzo Cantoni

Published in: Information and Communication Technologies in Tourism 2014

Publisher: Springer International Publishing

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Abstract

Destination Management Organizations are using ICTs not only to reach individual tourists, but also to educate through eLearning courses travel agents on how to better sell tourism destinations. While the “supply side” of such training offers has been mapped, its “demand side” is still under-researched. In particular, awareness of and participation in destinational eLearning courses on the side of travel agents need to be investigated in order to provide a clearer picture of this area within eTourism environment. In this research, 462 British and Indian travel agents have been surveyed through phone interviews, in order to understand which factors influence their participation in and awareness of the existence of destinational eLearning courses. Results show that country where travel agents work has a significant influence on participation and awareness, while type of agency plays a significant role only on participation; gender, age and level of instruction do not play any relevant role.

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previous chapter Study on Factors to Adopt Mobile Payment for Tourism E-Business: Based on Valence Theory and Trust Transfer Theory
next chapter The Property Management System: The View from the Front Desk on Training and Performance
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Metadata
Title
eLearning Courses Offered by Tourism Destinations: Factors Affecting Participation and Awareness Among British and Indian Travel Agents
Authors
Nadzeya Kalbaska
Lorenzo Cantoni
Copyright Year
2013
Book
Information and Communication Technologies in Tourism 2014

Print ISBN: 978-3-319-03972-5

Electronic ISBN: 978-3-319-03973-2

Copyright Year: 2013

DOI
https://doi.org/10.1007/978-3-319-03973-2_55

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