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Digitalization as Challenge for Electronic Government Read chapter Read first chapter

2017 | OriginalPaper | Chapter

Electronic Forms-Based Model of Public Administration Operations

Authors : Péter József Kiss, Gábor Klimkó

Published in: Electronic Government and the Information Systems Perspective

Publisher: Springer International Publishing

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Abstract

The traditional model of public administration operations has an inherent productivity flaw as it focuses on the activities of processing as opposed to the data of the cases to be processed. It is argued that an electronic forms-based model of operations in which the focus is laid on data would result in significant productivity increase. The paper presents the concept of the electronic forms-based processing as well as it describes the architectural elements of a unified integrated system in the context of the current Hungarian electronic government technical infrastructure. The conclusion is that existing architectural elements, if pragmatically applied, can be utilized into a system able to support hybrid, that is, both paper-based and computer system supported operations.

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previous chapter Tyrant Leaders as e-Government Service Promoters: The Role of Transparency and Tyranny in the Implementation of e-Government Service
next chapter E-Government, e-Governance and Urban Planning: Towards a Complete Digital Planning Process
Footnotes
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Kiss, J.K., Kiss, P.J., Klimkó, G.: Towards a model of client-driven access to public e-services. In: Kő, A., Francesconi, E. (eds.) EGOVIS 2015. LNCS, vol. 9265, pp. 117–131. Springer, Cham (2015). doi:10.​1007/​978-3-319-22389-6_​9CrossRef
Metadata
Title
Electronic Forms-Based Model of Public Administration Operations
Authors
Péter József Kiss
Gábor Klimkó
Copyright Year
2017
Book
Electronic Government and the Information Systems Perspective

Print ISBN: 978-3-319-64247-5

Electronic ISBN: 978-3-319-64248-2

Copyright Year: 2017

DOI
https://doi.org/10.1007/978-3-319-64248-2_3

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