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01-06-2014

Enabling Front-Office Transformation and Customer Experience through Business Process Engineering

Author: Jorge L. Sanz

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Title: Enabling Front-Office Transformation and Customer Experience through Business Process Engineering
Author: Jorge L. Sanz
Publication date: 01-06-2014
Publisher: Gesellschaft für Informatik e.V. (GI)
Published in: Enterprise Modelling and Information Systems Architectures / Issue 1/2014
Electronic ISSN: 1866-3621
DOI: https://doi.org/10.1007/s40786-014-0005-4