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Entrepreneurship in the context of permanent crisis: the role of community support

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  • 27-02-2025
  • Original Paper
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Abstract

The article delves into the impact of a global polycrisis on entrepreneurship, emphasizing the importance of technological performance in this context. It introduces the concept of a 'polycrisis'—a state of interconnected, compounding crises—and discusses how this phenomenon challenges traditional notions of entrepreneurship. The study highlights the role of community support and a sense of belonging in fostering resilience and innovation during crises. It also explores the interplay between psychological capital, opportunity exploitation, and ecosystem support in enhancing technological performance. The research is based on a mixed-methods approach, combining qualitative interviews and quantitative surveys, and provides a nuanced understanding of how entrepreneurs can thrive in a world of continuous adversity.

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1 Introduction

2023 was the year of crises: War in Ukraine, war in the Middle-East, impasse in the United States Congress, skyrocketing inflation, and environmental doom. Crisis is already acknowledged as the new normal (World Economic Forum [WEF] 20241), with some studies suggesting an even more profound shift: the emergence of a global polycrisis2 (Tooze 2022; Zeitlin et al. 2019). This evolution from isolated crises to interconnected, compounding challenges represents a fundamental transformation of our global landscape. This shift changes how we must approach economic, social, and environmental challenges. The global polycrisis extends beyond a mere collection of interconnected problems, thus signaling a fundamental shift in our socioeconomic structure. Consequently, this transformation necessitates a complete rethinking of entrepreneurship and the ecosystem frameworks to effectively address the complex and intertwined challenges that lie ahead.3 However, the extant literature offers wisdom for a stable and predictable world unlikely to immediately return. The challenge for entrepreneurs to navigate a temporary crisis and return to stability is fundamentally different from thriving amidst an ongoing series of interconnected crises, known as polycrisis conditions (Lawrence et al. 2022; Tooze 2022). A polycrisis describes a situation characterized by the convergence of multiple, interconnected crises, each exacerbated by the others, resulting in a complex, unpredictable environment. This term, coined by former European Commission President Jean-Claude Juncker (Zeitlin et al. 2019), aptly captures the state of the European Union post-2016, which witnessed a severe economic downturn. This volatile mix fostered an atmosphere of pervasive uncertainty and instability, with potential ramifications across numerous sectors, including entrepreneurship. Despite the traditionally held view that uncertainty is detrimental to economic activity, such tumultuous periods can also act as catalysts for innovation and entrepreneurial action by disrupting established systems and creating space for novel solutions.
The challenge for the entrepreneurship literature is to stop thinking about instability and crisis as temporary disequilibrium but rather as a permanent, ongoing, context. Although extant entrepreneurship literature find that stability and continuity are key enablers of entrepreneurship (Kimjean and Davidsson 2022), crises, though inherently challenging, present distinctive opportunities for entrepreneurial businesses to thrive, especially by bolstering their technological capabilities and overall performance (Audretsch et al. 2022a, b). The Fourth Industrial Revolution (4th IR) introduces a new, distinctive layer of dynamism to this evolving landscape, compelling proactive engagement with emerging realities (Puumalainen et al. 2023).
Several studies stress the urgent need to recalibrate technological capabilities for the modern era, as crises have shown how advancements can both sustain and enhance business operations amid instability (Dwivedi et al. 2020; Kraus et al. 2022; Osiyevskyy et al. 2020). Technological advancements, such as internet connectivity, generative artificial intelligence (AI), and cloud computing4 have ushered in new frontiers of technological robustness (Bianchi et al. 2017; Valdez-Juárez and Castillo-Vergara 2021), highlighting business readiness and progress amidst the ongoing revolution (Krammer 2022; Kraus et al. 2023; Peerally et al. 2022). In this rapidly evolving landscape, assessing technological performance requires a shift from outdated models built on stability. Entrepreneurs should harness crises as opportunities, using emerging technologies to fuel innovation and resilience. Research, therefore, must focus on uncovering the key activators of technological performance that thrive under these conditions of constant change and uncertainty (McCarthy and Aalbers 2022). Focusing on technological performance is vital under polycrisis conditions, particularly in the 4th Industrial Revolution (4IR). While marketing, financial, and operational performance are important, each faces unique complexities in times of crisis, requiring distinct approaches, conceptual frameworks, and analytical methods. The perpetual nature of polycrisis—with overlapping disruptions—demands a strategic focus on technological performance, which differs fundamentally from these other metrics. Technological advancements in the 4IR, such as AI, automation, and data-driven decision-making, are key enablers for organizations to maintain resilience and operational continuity. The concept of "conjoined agency," where human decision-makers collaborate with autonomous systems, plays a critical role here, ensuring that businesses can recalibrate and adapt swiftly when facing ongoing uncertainties (Murray et al. 2021). This dynamic is essential when crises are perpetual, leaving little time or resources to replenish. Therefore, understanding what sustains technological performance during continual, resource depletion is critical for survival and growth (Schafheitle et al. 2020).
As the polycrisis phenomenon represents uncharted territory in research, prompting us to seek insights from contexts that have displayed remarkable resilience and achievements despite enduring adversity5 (Kuckertz et al. 2020; Lawrence et al. 2022; Lee et al. 2024). By examining regions and communities that have thrived against the odds, we aim to unravel the secrets underpinning their success. Famed for their extraordinary longevity and heightened levels of wellbeing, the Blue Zones offer a captivating case study. These "tend to be small, remote communities that evolved organically, like those on the Japanese island of Okinawa — has gained traction across the country" (New York Times, July 20236) (also, Hitchcott et al. 2018; Poulain et al. 2013). Similarly, it is worth exploring nations where success is evident despite ongoing crises: Vietnam's agile entrepreneurial ecosystem adeptly navigating crises (Ngoc Su et al. 2021), or the technological marvel of Israel amidst perpetual turmoil7 (Fraiberg 2017; Swed and Butler 2015). A common theme does emerge: a profound "sense of belonging to the community" (Majchrzak and Shepherd 2021). This sense has long been recognized as a driving force behind communal preparedness for recovering from disruptions and achieving overall business success (Aldrich and Meyer 2015; Shepherd and Williams 2014). By fostering deep connections within the community, nurturing emotional bonds, and cultivating strong ties to both individuals and the locality, a sense of stability and continuity is instilled (Anderson and Gaddefors 2016; Smith 2018), which is notably lacking during crises. Consequently, this significantly influences entrepreneurs' confidence in navigating challenging circumstances (Bess et al. 2002). While its role in nurturing technological performance amid a polycrisis remains an unexplored frontier, Sanders and colleagues (2024) significantly advance this discourse. Their proposition that true entrepreneurial growth emerges from the community, transcending the role of external factors, encapsulated in the phrase "No Entrepreneurial State without an Entrepreneurial Society," challenges us to reexamine the role of the sense of belonging, where bonds, collective spirit, and community cohesion may hold the key to unlocking technological prowess during adversity.
We embark on a pioneering journey to systematically analyze how and why entrepreneurship not only withstands but flourishes in such challenging circumstances. Leveraging the Israeli landscape as a poignant case study, marked by heightened technological innovation and entrepreneurial dynamism amidst geopolitical turbulence (Bareket‐Bojmel et al. 2021; Ben‐Tzur et al. 2021), our endeavor transcends mere contextual exploration. Instead, it aims to redefine our comprehension of how entrepreneurial endeavors acclimate to the pervasive reality of polycrisis conditions, which permeate global dynamics, influencing stakeholders' perceptions of risk and reshaping the operational landscape. By highlighting the role of community belonging in overcoming the challenges of the "new normal," we aim to expand the research focus beyond conventional drivers of technological performance. The next section develops the main hypotheses linking the sense of belonging to business technological performance using the resource-based-view (RBV) theory. The third section explains the methodology, database, and measurements used to empirically test these hypotheses. The empirical results are provided in the fourth section and then discussed in the fifth section. The last section summarizes and concludes our findings.

2 Literature review

2.1 Technological performance under crisis

Technological performance stands as a crucial aspect of entrepreneurial competitiveness, yet its determinants remain elusive, particularly during periods of instability and crisis, as research predominantly focuses on stable contexts (Audretsch et al. 2024; Thurik et al. 2013).‏ While a substantial body of literature suggests that macro-level disruptions generally hinder entrepreneurship (Belitski et al. 2022; Doern et al. 2019; Eggers 2020; Sharma et al. 2023, 2024), the relationship with technological performance is more nuanced (Khurana et al. 2022; Lin et al. 2006). Crises may unveil latent opportunities that enhance business technological capabilities (Audretsch et al. 2022b; Zouaghi et al. 2018). The entrepreneurship literature conceptualizes exogenous and endogenous factors as direct influences on technological performance, firmly rooted in the resource-based view (Barney 1991, 2002). Subsequently, external resource mobilization, such as through opportunity exploitation (Doern et al. 2019; Eggers 2020) and ecosystem support (Audretsch et al. 2014; Thorgren and Williams 2020; Volkmann et al. 2021), facilitates the transformation of resources into competitive technologies. However, contextual factors, such as crisis conditions, significantly impact the development of technological performance (e.g., Tojeiro-Rivero and Moreno 2019; Xu et al. 2021). As external resources are depleted amidst ongoing crises, entrepreneurial firms are compelled to rely more heavily on internal capabilities to sustain and enhance their technological performance. This issue underscores the importance of endogenous factors, particularly entrepreneurs' perseverance in crises, where psychological capital (PsyCap) plays a vital role (Fernández-Olmos and Ramírez-Alesón, 2017).

2.1.1 A resource-based-view perspective

Drawing from the foundational principles of RBV (Barney 1991, 2002), the thriving of businesses critically depends on their capacity to harness external resources—like ecosystem support (Do et al. 2022) and opportunity exploitation (Mahdi et al. 2019)—and integrate them into their operational framework. By leveraging these resources, whether exogenous (Wernerfelt 1984; Barney and Arikan 2005) or endogenous (Grözinger et al. 2022), businesses can adapt to dynamic external demands, including to the exigencies of crisis situations (El Nemar et al. 2022; Haan-Cao 2023). Given the pivotal role of technological performance in driving businesses toward leadership in the market and fostering competitiveness (Zahra 2021), it is imperative to identify the requisite resources needed to enable technological leadership. An insightful observation highlighted by RBV scholars is that relying solely on resource utilization proves inadequate for successfully navigating crises. The essence lies in synergistically combining resources (Andersén 2011; Barney 2002). Building on this foundational RBV perspective, we posit that a sense of belonging to the community serves as a crucial activator of resources, particularly in crisis contexts. This proposition aligns with the RBV's emphasis on the strategic importance of intangible resources (Barney 1991). A sense of belonging, as an intangible asset, can be viewed as a valuable, rare, inimitable, and non-substitutable (VRIN) resource that enables firms to unlock and amplify the potential of other resources. The activating role of community belonging is rooted in its ability to foster social intertwined with emotional capital, enhance information flow, and promote collaborative problem-solving (Aldrich and Meyer 2015; Shepherd and Williams 2014). In the context of RBV, this sense of belonging acts as a catalyst, enhancing the ability of businesses to identify, access, and leverage both internal and external resources more effectively. It creates a conduit through which resources can be more efficiently mobilized and utilized, thereby enhancing the firm's capacity to maintain and improve technological performance even in adverse conditions.
During crises, this bundling effect becomes even more critical as external resources dwindle, resulting in scarcity and a diminished availability of ecosystem support (Audretsch et al. 2014; Kuckertz et al. 2020; Thorgren and Williams 2020; Volkmann et al. 2021), opportunities (Doern et al. 2019; Eggers 2020), and endogenous attributes such as psychological capitol (PsyCap) (Welter and Scrimpshire 2021). Consequently, crises undermine the effectiveness of both exogenous and endogenous drivers when considered in isolation, in bolstering business technological performance. In this context, we contend that a sense of belonging to the community serves as an activator that can mobilize both exogenous and endogenous resources, ultimately enhancing technological performance in the face of adversity. The RBV offers a sturdy conceptual framework for our exploration, propelling us to delve into our central research inquiry: What are the updated resources that catalyze or activate the drivers of business technological performance during polycrisis conditions?
While much research concentrates on non-crisis settings, navigating the realities of enduring crises necessitates exploring novel factors that activate technological performance and reassessing exogenous and endogenous influences. This premise is based on the idea that the conditions of polycrisis prompt changes in the dynamics of our examined variables, thus inspiring our first hypothesis, which is exploratory in nature and enables the unveiling of new realities through our findings.
H1
During a polycrisis, entrepreneurs will experience significant changes in their technological performance, opportunity exploitation, available ecosystem support, psychological capital (PsyCap), and sense of belonging to their community, compared to stable periods.

2.2 Opportunities and technological performance: a crisis outlook

In the context of persistent crises, the entrepreneurial landscape is profoundly transformed, challenging established notions of opportunity exploitation and its implications for technological performance. The foundational work by Shane and Venkataraman (2000) underscores the centrality of opportunities in entrepreneurship research, a theme further elaborated by Devece et al. (2016), who highlight their pivotal role during adversity. Opportunities, conceptualized as the identification and pursuit of profitable external resources (Eckhardt and Shane 2003), are traditionally viewed as critical drivers of entrepreneurial success. However, the advent of polycrisis conditions—characterized by sustained instability—complicates the dynamics between opportunity exploitation and technological performance. The enduring nature of these crises, along with their diverse challenges, introduces significant variations in the effectiveness of conventional strategies for exploiting opportunities (Eggers 2020; Klein and Todesco 2021). In the technological sector, where resources are rapidly depleted, the challenge of seizing opportunities is exacerbated. Within this context, two divergent perspectives emerge. On one hand, some scholars argue that the efficacy of opportunity exploitation in enhancing technological performance may wane during severe crises (Osiyevskyy, 2020). This assertion is supported by findings that entrepreneurs' inclination to seize opportunities declines amidst perceptions of diminished control over resources, waning stakeholder support, and reduced access to funding (Kaufmann and Reuveni 2020; Kim et al. 2023), prompting some to adopt a cautious'wait-and-see' approach until stability resumes (Colombo et al. 2016). Conversely, another perspective contends that as external resources become scarce in prolonged adversity, the impact of opportunities hinges increasingly on entrepreneurs' abilities to leverage them effectively (Eggers 2020). This view posits that proficient entrepreneurs can utilize existing opportunities under duress to enhance technological performance (Fayena et al. 2020) and to address emergent needs by developing innovative technologies (Kuckertz et al. 2020; Kuckertz and Brändle 2022).
Given the scarcity of research in contexts marked by polycrisis and the identified inconsistencies, it is crucial to examine the complexities associated with opportunity exploitation’s role in technological performance within this'new normal.' As we approach a critical juncture in entrepreneurship research, it is imperative to reassess our existing paradigms and cultivate a nuanced understanding of how entrepreneurs can prosper amidst ongoing instability. Therefore, we propose the following hypothesis:
H2
Technological performance is directly enhanced through opportunity exploitation in a polycrisis context.

2.3 Ecosystem support: empowering technological performance

The complex interplay between ecosystem support and technological performance is garnering significant attention from scholars (Song 2023; Spigel and Vinodrai 2021). The ecosystem, comprising various actors, fosters a reciprocal exchange of knowledge, resources, and services with entrepreneurial ventures (Audretsch et al. 2014; Volkmann et al. 2021), via formal (Kuckertz et al. 2020; Thorgren and Williams 2020) and informal (Kon et al. 2015; Swed and Butler 2015) avenues. It plays a pivotal role by catalyzing the initiation of tech ventures (Cukier and Kon 2018; Drori and Wright 2018) and facilitating access to resources crucial for enhancing technological performance (Cohen et al. 2019; Falik et al. 2016; Fraiberg 2017).
However, the robustness of ecosystem support during crises hinges on the crisis conditions, with external resource depletion potentially hindering stakeholders' ability to support entrepreneurial businesses (Doern et al. 2019; Muñoz et al. 2020), thereby impeding technological performance development during crises.
Traditionally, entrepreneurs have relied on the ecosystem during times of crisis, anticipating the recovery of resources and sustained support once the crisis dissipates. However, as the polycrisis persists without respite for stability, this dependence prompts a critical reevaluation of these intricate relationships. Consequently, we propose the following hypothesis:
H3
Ecosystem support does not enhance technological performance in a polycrisis context.

2.4 Psychological capital (PsyCap)

The advent of an era marked by enduring adversity has catalyzed the investigation of the PsyCap construct during crisis periods (Grözinger et al. 2022). Comprising self-efficacy, optimism, hope, and resilience (Doern et al. 2019; Luthans et al. 2007), PsyCap equips individuals with the fortitude to counteract disruptions by fostering trust in their capabilities, mental resilience, and self-regulation, ultimately enabling high performance amid adversity (Hmieleski et al. 2015; Luthans et al. 2015). PsyCap plays a pivotal role in directly enhancing technological performance, either through a direct sense of control or indirectly as a mediator (Ardelean 2021; Ziyae et al. 2015), by catalyzing external factors. This is evident in its capacity to amplify individual drive, perseverance, opportunity exploitation, and the inclination to seek ecosystem support, rooted in entrepreneurs' confidence in their ability to cultivate technological capabilities (Baluku et al. 2016; Chhatwani et al. 2022; Welter and Scrimpshire 2021). However, PsyCap may also hinder technological performance by eliciting cognitive biases, such as devaluing negative feedback or overconfidence, leading to the adoption of high-risk projects (Amore et al. 2021; Zhang and Cueto 2017). This risk is heightened for inherently complex and risky technological endeavors. Studies of Israeli tech-entrepreneurs illustrate a strong reliance on their skills (Shoham et al. 2006) and high levels of resilience during hardships like war (Palmieri et al. 2008), embodying a "winning" approach (Senor and Singer 2009). This mindset has been echoed in enhanced technological achievements during crises, but also warrants careful consideration of PsyCap's potential biases and limitations (Grözinger et al. 2022).
The distinction between a polycrisis and sporadic crises punctuated by stability in shaping PsyCap, particularly the expected inability to replenish exhausted endogenous capabilities as the crisis prolongs, necessitates reassessing its impact on technological performance. Navigating the intricate dynamics of PsyCap's influence on technological performance within an enduring polycrisis context is imperative. However, a gap remains in understanding the nuanced relationships between these drivers during crises, warranting a fresh perspective. This leads to the following hypothesis:
H4
Technological performance is directly impacted by PsyCap.

2.5 Sense of belonging to the community: a glance to social change

In an era dominated by technological advancements, nurturing a sense of community connectedness emerges as a critical imperative for driving social change (Ben-Tzur et al. 2021). Moreover, fostering a sense of belonging becomes indispensable for entrepreneurs, providing them with essential support to navigate complexities and effectively integrate technological innovations. Thus, comprehending the intricate interplay between community belonging, entrepreneurial enablement, and technological performance necessitates thorough investigation to unveil invaluable insights into how the social fabric of communities can spur innovation and competitive advantage, even amidst daunting challenges. Sense of belonging, depicted as an intrinsic affective bond, embodies an emotional experience interwoven with cultural and social interactions, personal narratives, and the very essence of communal life (Hidalgo and Hernandez 2001). It transcends mere pragmatism, serving as an anchor for entrepreneurs within their communities and providing vital social support amid adversities. During crises, a robust sense of belonging acts as a powerful catalyst for bolstering business performance (Bacq et al. 2022; Wall and Bellamy 2019). It empowers entrepreneurs with emotional and material sustenance, fostering the confidence to seek assistance when facing challenges and serving as a shield against uncertainty (Churchill et al. 2021; Klyver et al. 2018; Marciano et al. 2020; Thorgren and Williams 2020). Crucially, within communities impacted by crises, a sense of belonging actively evolves through shared experiences of adversity. This collective experience strengthens the fabric of the community and enhances its resilience (Parkinson et al. 2017; Smith 2018; Thorgren and Williams 2020; Welter et al. 2019; Williams et al. 2017). Entrepreneurs benefit from this reinforced community structure, gaining access to trusted networks from which they can draw support and valuable information (Williams et al. 2017; Williams and Shepherd 2021). This dynamic interplay between individual and collective resilience establishes a robust foundation for entrepreneurs to navigate uncertainties, fostering a climate where innovation and cooperation thrive. Such a framework is essential for sustaining competitiveness and for driving societal progress, proving indispensable in times of turmoil. Furthermore, as the sense of belonging within the community strengthens, entrepreneurs are more inclined to trust and utilize networks, support, and emotional backing from their community. Additionally, a community that is deeply bonded and loyal to its locale and inhabitants will actively engage in post-crisis recovery efforts and promote the well-being of its members. Consequently, community members are more willing to share, promote, assist, and engage in activities that can elevate business technological performance, recognizing that enhanced technological performance among businesses in the community improves the community's odds of recovery and competitiveness. Despite the significance of this relationship, there remains a paucity of research, underscoring the need to integrate social change into forecasting technology in the new normal. Therefore, we hypothesize:
H5
Technological performance is directly enhanced by the sense of belonging to the community during polycrisis.

2.5.1 The nexus of exogenous, endogenous, and community belonging drivers

In a context of constant crisis, achieving robust technological performance requires a holistic approach that synthesizes conventional drivers with a previously underexplored catalyst—an entrepreneur's sense of belonging to their community. This convergence unlocks synergies between opportunity identification, ecosystem navigation, and psychological capital (PsyCap) that propel innovation (Kariv 2022; Audretsch et al. 2022b; Stam and Ven 2021; Grözinger et al. 2022). Sense of community belonging provides entrepreneurs with local insights into emerging needs, cultural nuances, and market dynamics (Parkinson et al. 2017; Smith 2018; Thorgren and Williams 2020), which stimulates opportunity exploitation, as entrepreneurs can identify and capitalize on prospects that resonate authentically. Furthermore, the establishment of trusted local networks, nurtured through community bonds, serves as an invaluable resource for collaboration and support in exploiting these opportunities and enhancing entrepreneurial performance (Churchill et al. 2021; Welter et al. 2016; Williams et al. 2017; Bacq et al. 2022). Thus, a sense of belonging—both directly and indirectly—enhances business performance, underscoring the need for thorough investigation on its implications, especially for technological prowess.
Similarly, community embeddedness positions entrepreneurs as ecosystem insiders, enabling precise comprehension of stakeholders, resources, and dynamics (Williams et al. 2017; Williams and Shepherd 2021). Perceptions of steadfast support of their community embolden entrepreneurs to confidently pursue partnerships, investments, and support—even amid crises when ecosystem resources may be depleted. This deep sense of belonging grants access to the vast resources of the entrepreneurial ecosystem during turbulent times, which would otherwise remain untapped, fueled by entrepreneurs' trust in their community's attachment and commitment. Consequently, through such support, even during crises, community connectedness can profoundly impact technological performance. Finally, while PsyCap is known to equip individuals with resilience to endure adversity (Luthans et al. 2007), it is the fusion of community cohesion that imbues entrepreneurs with the combined emotional and social buoyancy essential for entrepreneurial pursuits during tumultuous periods (Grözinger et al. 2022; Welter and Scrimpshire 2021). Mere resilience or optimism alone is insufficient for cultivating technological robustness. However, when coupled with a deep trust in community loyalty, a multiplier effect emerges.
We contend that this deep-rooted connection to the community, serving as an emotional anchor, offers entrepreneurs the necessary security to fully capitalize on the facilitators of technological performance. Consequently, in conditions of polycrisis, technological performance is influenced both directly and indirectly by the interaction of established drivers and the previously overlooked aspect of community belonging. This multifaceted relationship remains largely unexplored, prompting our final hypothesis to posit.
H6
Under polycrisis conditions, technological performance is directly and indirectly impacted by the sense of belonging through opportunity exploitation, ecosystem support and PsyCap.

3 Methods

3.1 The terrain

Israel's trajectory from rural kibbutzim to a leading entrepreneurial and technological hub, dubbed the "Startup Nation," exemplifies resilience in adversity. Despite persistent crises, Israel harnessed community capital, mobilized resources, and elicited emotional vigor (Cohen et al. 2019; Falik et al. 2016; Fraiberg 2017), transforming challenges into opportunities for entrepreneurship and technological advancement (e.g., Cukier and Kon 2018; Drori and Wright 2018). This nation serves as a model for exploring how ventures leverage technology during intersections of crises, entrepreneurship, and innovation (Kon et al. 2015; Swed and Butler 2015). Unraveling Israel's ability to propel entrepreneurship and technological performance amid adversity offers insights into navigating polycrisis environments through an entrepreneurial spirit.

3.2 Research design considerations

An intricate and thorough investigation is necessary when exploring under-researched phenomena like polycrisis conditions (Lawrence et al. 2022; Zeitlin et al. 2019). This landscape is both novel yet increasingly pervasive, relevant to numerous countries and regions—a reality that exists but remains inadequately understood. While polycrisis conditions are globally critical, replicating variables and relationships of technological performance that depict stability would be misguided. Instead, new research models tailored to polycrisis conditions must be forged. Additionally, incorporating under-explored factors in entrepreneurship research, such as the sense of belonging to the community, demands ascertaining the validity and reliability of such concepts by deciphering their attributed meanings. To address these challenges, a mixed-methods design is employed. This methodology initially unravels how entrepreneurs perceive, sense, and articulate a polycrisis context, deciphering the drivers they attribute to business performance and management. This ensures that under-explored concepts are genuinely relevant to entrepreneurs in a polycrisis, avoiding the researchers' enforcement of variables solely based on inclusion in the research model. In-depth interviews are primarily conducted and analyzed using natural language processes (NLP8) techniques to glean discussed topics, associated sentiments, and general interpretations of the polycrisis context. Sentiment analysis is crucial to our research as it transforms subjective interview insights into quantifiable data, capturing the emotional and attitudinal dynamics of entrepreneurs under polycrisis. Because polycrisis is a new concept in research, sentiment analysis can reveal how entrepreneurs truly perceive it, challenging the default assumption that it is inherently negative. Emotional factors like community support and PsyCap are difficult to extract through traditional methods, which typically focus solely on content. By incorporating sentiment analysis, we uncover deeper layers of meaning, revealing whether these elements are seen as positive or negative influences. Without this approach, relying solely on traditional qualitative methods risks missing critical emotional nuances, leading to biased interpretations that overlook the deeper emotional dynamics shaping entrepreneurs' responses to crisis. The subsequent quantitative investigation delves into the relationships between drivers that enhance technological performance during crises, informed by the most frequent extracted topics. Multilayered designs offer richer results and insights unavailable through single-research designs (Eliakis et al. 2020; Hannigan et al. 2019; Kariv et al. 2024; Molina-Azorin et al. 2017).

3.3 Research design I—qualitative: natural language processing (NLP)

Between May and August 2022, the interviewers conducted 30 unstructured Zoom interviews, each lasting between 45 and 90 min, depending on how much the interviewees were willing to share. The interviews were carried out by the co-authors, recorded and transcribed for analysis. All interviews were conducted in English. In the first part, the interviewers explicitly asked the participants to share how they managed their businesses in response to specific crisis events. To ensure clarity, the interviewers listed the crises that impacted their businesses—namely, the COVID-19 pandemic, political instability in Israel, and the May 2021 military operation.9 The interviewers encouraged the interviewees to cover a wide range of business dimensions, including personal challenges, team management, and the opportunities that arose during these crises. After a short break of 5 min, the interviewers shifted focus, asking participants to describe their daily business management experiences unrelated to the crises. Again, the interviewers emphasized that the interviewees should reflect on various aspects of their businesses and leadership, encouraging a broad discussion. Throughout the process, the interviewers maintained a conversational tone, occasionally asking for clarifications but deliberately avoiding any leading questions to allow for organic responses. The transcriptions of these interviews culminated in a dataset comprising 1525 sentences. In alignment with the emergent tendency to integrate NLP methodologies within the realm of social sciences (De la Vega Hernández et al. 2023; Dwivedi et al. 2023; Jackson et al. 2022; Lévesque et al. 2022), our methodological approach adhered to an inductive framework, guided by Gioia et al.'s (2013) delineation of key procedural steps, which are expounded upon below, ensuring the rigor and credibility of our qualitative data.

3.4 Preprocessing

3.4.1 Topics used: classifiers

Using our research model, we focused on categorizing interview responses into the core constructs defined by this study. To maintain precision, we classified sentences separately for polycrisis conditions (from the first part of the interviews) and regular times (from the second part). The topic analyzer was instructed to identify themes strictly from our conceptual model, which included'psychological capital,''sense of belonging to the community,''opportunity exploitation,' and'crisis management.’10 This method allowed us to align the interview data with the study’s theoretical framework, ensuring the analysis directly reflected the key elements we aimed to explore. For this purpose, we employed a pre-trained model from Facebook named “bart-large-mnli,” designed for zero-shot classifications. The model provides scores indicating the likelihood of a sentence belonging to a specific category. A score exceeding 50% suggests the sentence is likely related to that category, while a score below 50% implies the opposite. In cases where none of the scores surpass 50%, the sentence is deemed ambiguous, lacking a clear fit into any category. Approximately 40% of the sentences fall into this ambiguous category.

3.4.2 Sentence extraction

Rather than utilizing the conventional NLTK sentence tokenizer, we adopted a more targeted approach, involving specific adjustments, such as substituting semicolons with periods, segmenting sentences using delimiters like'\n\n','\n','.', and'-', and excluding sentences with fewer than 11 characters. In total, we extracted 785 sentences from polycrisis conditions interviews, with an additional 740 sentences sourced from Regular Times.

3.4.3 Custom tokenization

For each sentence, we executed tokenization—the process of breaking down raw text into model-ready tokens. This encompassed the application of NLTK's WordNetLemmatizer for lemmatization, the removal of common English stop words, and the exclusion of specific terms such as "business," "world," "people," "company," and "time" from the tokenized set.
3.4.3.1 Sentiment analysis
A sentiment analysis was conducted on each sentence utilizing "distilbert-base-uncased-finetuned-sst-2-english," a model specifically trained for sentiment analysis. Sentiment analysis refers to measuring the sentiment of a given word, statement, or larger part of the text. This technique is increasingly common in the social sciences (Jackson et al. 2022; Musa et al. 2022). We used the state-of-the-art sentiment analysis model11 to identify the overall sentiments. Each sentence received a label, either “positive” or “negative,” along with a confidence score for the assigned label. to minimize ambiguity, we categorized scores below 0.9 as “neutral.”

4 Results: research design I

4.1 Descriptive statistics

To analyze H1, we drew on the interviews, aiming to depict the sentiments attributed by entrepreneurs to the key topics, e.g., PsyCap, sense of belonging to the community, opportunity exploitation, and'crisis management' during periods of crises compared to stability. Figure 1 illustrates the distribution of positivity within each of these key topics under stability and polycrisis conditions. The analysis reveals an overall decline in positivity when transitioning from stability to polycrisis conditions, except in crisis management, where the proportion of positive sentences increases from 19 to 25%. Entrepreneurs express greater positivity when discussing experiences related to the utilization of technology as a crisis management strategy under polycrisis conditions compared to stability. The category associated with the sense of belonging to the community maintains the highest level of positivity in both contexts, with a slight decrease from 80 to 78% during polycrisis times. This underscores a consistent positive sentiment toward the sense of belonging despite crisis contexts.
Fig. 1
Proportion of positive sentences when transitioning from regular times to polycrisis times
Full size image

4.2 Econometric model

Using a difference-in-differences equation we can quantify the variation in positivity rates among sentences related to each of the variables (treatment group) in comparison to the ambiguous group (control group), in the shift from regular conditions to polycrisis conditions (pre and post treatment).12
Estimating the change in positive sentiment in the transition from regular times to polycrisis times, the equation is as follows13 (Table 1):
$${is\_positive}_{i}={\beta }_{0}+{\beta }_{1}\bullet {{\varvec{i}}{\varvec{s}}\_{\varvec{c}}{\varvec{a}}{\varvec{t}}{\varvec{e}}{\varvec{g}}{\varvec{o}}{\varvec{r}}{\varvec{y}}}_{{\varvec{i}}}+{\beta }_{2}\bullet {is\_pmc}_{i}+{\beta }_{3}\bullet {{\varvec{i}}{\varvec{s}}\_{\varvec{c}}{\varvec{a}}{\varvec{t}}{\varvec{e}}{\varvec{g}}{\varvec{o}}{\varvec{r}}{\varvec{y}}}_{{\varvec{i}}}\bullet {is\_pmc}_{i}+\gamma {\bullet X}_{i}+{\varepsilon }_{i}$$
Table 1
Difference-in-differences regression for the shift in positive sentiment during the transition from regular times to polycrisis times
 
(1)
(2)
(3)
(4)
Crisis management
Psychological capital
Community belonging
Opportunity exploitation
Polycrisis Times
− 0.056*
− 0.039*
− 0.046*
− 0.042*
 
(0.04)
(0.04)
(0.04)
(0.04)
Categorya
− 0.347*
0.078*
0.285*
− 0.076
 
(0.05)
(0.05)
(0.05)
(0.11)
Polycrisis Times × Categoryb
0.128*
− 0.098
− 0.007
0.006
 
(0.05)
(0.07)
(0.07)
(0.16)
Observations
886
911
859
918
Control Group
Ambiguous
Ambiguous
Ambiguous
Ambiguous
Controls
Yes
Yes
Yes
Yes
*p < 0.5. The table shows the estimation result of the equation
Control variables were included: the number of characters in the sentence (length), as well as business age, industry, number of employees, founder’s age and educational level
aSignifies whether the sentence was classified into one of the following categories: Crisis Management, Psychological Capital, Community Belonging and Opportunity Exploitation
bInteraction term denotes the shift in positive sentiment for that category from regular times to polycrisis conditions
Table 1 reveals a significant positive impact in the shift from stability to a polycrisis only in the category of crisis management, reinforcing the descriptive results that entrepreneurs are more prone to use technological-related strategies during crises vis-à-vis stability to manage their startups. Both sense of belonging to the community and PsyCap emerge as significant during a polycrisis, but the interaction emerged insignificant, suggesting that positivity regarding these constructs do not change significantly in the transition from stability to crises.
A test of robustness to our results has been employed by analyzing all sentiment changes for all included treatment groups and the interaction constructs represent the change in the positivity sentiment for each variable while shifting from stability to a polycrisis. Given that the cumulative sum of coefficients equals 0 for each outcome, we concisely encapsulate these results in Table 2
Table 2
Summary of percent change in each sentiment (positive, negative, neutral) across all treatment groups during the transition from regular times to polycrisis times
 Category
 Positive Sentiment
Negative Sentiment
Neutral Sentiment
 
Percent changea (p)
Crisis Management
▲11.6%0.12*
▼-7.7%-0.08*
▼-4.0%-0.04
Psychological Capital
▼-9.9%-0.09*
▲12.3%0.13
▼-2.4%-0.02
Sense of Belonging to the Community
▲0.2%0.02*
▲3.5%0.04*
▼-3.7%-0.04
Opportunity Exploitation
▼-2.8%-0.028
▲7.6%0.076
▼-4.8%-0.048
All Categories
▼-0.9%
▲15.7%
▼-14.9%
*p<.05
aThe changes for the treatment groups (psychological capital, sense of belonging to the community, opportunity exploitation and crisis management) are compared to the control group (ambiguous group)
Table 2 showcases a significant surge in positivity, coupled with a decline in negativity and neutrality, of sentiments associated with crisis management as the transition unfolds from stability to a polycrisis. This concomitant shift bolsters the robustness of our empirical findings, accentuating entrepreneurs' reliance on technology-driven strategies to navigate their ventures through perpetual crises. Moreover, the observed increase in positivity of sense of belonging, despite its insignificance, alongside the contrasting decrease in positivity PsyCap and opportunity exploitation during the transition to a polycrisis, suggests the latent, albeit pivotal, role of sense of belonging in guiding startups through hardship. This latent aspect warrants further exploration through our quantitative research design.
Our analyses confirmed H1. Additionally, the insights from our qualitative approach play a crucial role in validating our research model, as participants spontaneously discussed topics such as PsyCap, sense of belonging, opportunities, and crisis management linked with technology during the interviews, without explicit questioning. Furthermore, the findings underscore the relevance of these variables in the context of a polycrisis. Thus, we believe that this analysis enables the extraction of variables relevant to a polycrisis, instead of merely replicating research models and variables from stability, as dictated by existing literature.

4.3 Research design II: questionnaire

Israeli founders (n = 4000) were contacted individually through e-mails and online messaging with an invitation to be involved in this research project. In collecting our data, we used several sources to triangulate the information, thereby ensuring that this sample approximates as closely as possible the whole population of active Israeli tech founders. The rigor of the data generation was of prime importance in this project, we therefore gathered the responses from founders who represent the Israeli population with respect to regions, gender and education. This was made possible by the researchers’ collaboration with salient stakeholders in the Israeli ecosystem: the Start-up Nation Policy Institute (SNPI),14 which includes an official database according to business focus and verticals; Startuphub.ai15; and five vibrant organizations in Israel that offer professional and social services for entrepreneurs. Only responses that met the following conditions were included: founders that initiated the business and are actively managing their business to date, the business is active, and at least 50% of its operations are permanently in Israel. We therefore built a unique dataset that focuses on Israeli tech founders, aimed at pursuing their business performance under multiple crises (Brecher and Wilkenfeld 2022). The final dataset consisted of 489 founders. The sample characteristics are shown in Table 3.
Table 3
Founders’ background variables
Characteristics
Categories
Count (%)
Gender
Female
137 (28)
Male
352 (72)
Age group
18–25
11 (2.2)
26–35
118 (24.1)
36–45
193 (39.5)
46–55
109 (22.3)
56–65
48 (9.8)
66 + 
10 (2.1)
Education
High-school diploma/non-academic higher education
47 (9.6)
University graduate (BA)
161 (32.9)
University graduate (MA)
215 (44)
University graduate (PhD)
66 (13.5)
Business' technology focus
Product
319 (65.2)
Business processes
18 (3.7)
Customer services
39 (8)
Innovation development
71 (14.5)
Generic/unspecified
42 (8.6)
Number of employees
1–4
94 (19.2)
5–9
122 (24.9)
10–49
175 (35.8)
50–99
70 (14.3)
100–499
19 (4)
500 + 
9 (1.8)
Business age
Less than 1 year
73 (15)
2–3 years
219 (44.8)
4–5 years
104 (21.3)
5–10 years
72 (14.7)
Above 10 years
21 (4.2)
The questionnaire was specifically developed for this study and included 50 multiple-choice questions. We established technical procedures that enforced obtaining consent to take part in the survey, as well as the inability to proceed once questions went unanswered, hence avoiding missing values.

4.4 Variables and measures

4.4.1 Dependent variable

The variable ‘technological performance’ was assessed through the founder responses (ranging from 1 to − 5) on their actual implementation of technological measures, inspired by the model employed by Lumpkin and Dess (2001),16 since it applies to the moderating role of the environment, thus relevant to the shift into a polycrisis landscape. The measure includes innovativeness, proactivity, risk-taking, and competition/aggressiveness. The questions addressed the actual technological strategies applied by the founders and, thus, was expected to bring more objectivity (Galbreath et al. 2020). The responses were computed to form an overall score of the construct of technological performance. Examples of the questions include: " Your business is very often the first business to introduce new technologies;" " The top management of your startup has a strong emphasis on R&D, technological leadership, and innovations;" and "Your business embarks on high risk technological projects (with chances of very high returns)." Cronbach’s alpha was equal to 0.84, indicating the reliability of this measure.

4.4.2 Independent variables

4.4.2.1 Opportunity exploitation
Expanding upon the robust framework outlined by Aparicio et al. (2021), which delineates contextual conditions in terms of opportunities, we devised two measures to capture both the affirmative and adverse dimensions of opportunity exploitation. The measures included: "Most opportunities can be operated" and "Any opportunity is associated with a potential of failure." These were rated on a scale of 1–5. The calculated Cronbach’s alpha coefficient of 0.76 attests to the acceptable level of reliability for these measures.
4.4.2.2 Psychological capital
Grounded in previously validated scales examining hope, optimism, resilience, and self-efficacy (Luthans et al. 2006), we employed the Psychological Capital Questionnaire (PCQ-12), which consists of 12 items. Extensive prior research, including studies in the entrepreneurship domain (Baluku et al. 2016; Kariv et al. 2023), highlights the relevance of this instrument to entrepreneurial dynamics, affirming its reliability and construct validity. The questions are directed toward the entrepreneur, specifically asking: Which level of the following factors applies to you? (1–5). For example, “I feel confident analyzing a long-term problem to find a solution;” “I can get through difficult times at work because I’ve experienced difficulties before;” “I always look on the bright side of things regarding my business;” and “I usually manage difficulties one way or another in my business.” The computed Cronbach’s alpha of 0.87 underscores the reliability of this measure of Psychological Capital (PsyCap).
4.4.2.3 Ecosystem support
Taking inspiration from the model proposed by Stam and Ven (2021), notable for its dual emphasis on opportunity exploitation and high technology, our conceptualization of the ecosystem support encompasses ten elements. We posed a general question—"Are you satisfied with the support for your business from:"—and listed each of the support systems, including formal institutions such as banks, governmental entities that support entrepreneurs, and accelerators, as well as informal mechanisms like networks, digital communities, and private initiatives. Entrepreneurs were then asked to address and rank their satisfaction with each source on a scale of 1 to 5. This construct was split for our study proposes to 1 = formal institutions and 0 = informal institutions.
4.4.2.4 Sense of belonging
Inspired by Zimet et al.'s (1988) scale of perceived social support, this measure was developed to assess the extent to which individuals feel embraced and connected within their social environment. This approach is particularly relevant to our research context, as evidenced by its significance in prior studies (e.g., Nielsen 2020). Example items include: “There is a special person who is around when I need;” “I get the emotional help and support I need from my community;” and “I have friends at work in my business with whom I can share my joys and sorrows.” The computed Cronbach’s alpha of 0.87 further underscores its reliability as a measure of the sense of belonging within the community.

5 Results: research design II

The pairwise correlations of the variables included in the model are presented in Table 4. The descriptives demonstrate a sample comprised of a majority of male founders in the tech businesses (72%), mostly highly educated with around 90% having at least one academic degree, and most (around 65%) implementing technology in their product. The means of the included variables were generally moderate, suggesting that multicollinearity should not bias our results, except for PsyCap, which has relatively high correlation scores with both technological performance and opportunity exploitation.
Table 4
Means, standard deviations and correlations
Variable
M
SD
2
3
4
5
6
7
8
Technological performance (1–5)
3.96
0.60
.261**
.409**
.045
.006
.060
.035
.182*
Opportunity exploitation (1–5)
4.12
0.65
 
.460**
− .213*
−.008
−.079
.020
.128*
PsyCap (1–5)
4.04
0.48
  
.084
.134*
.010
.061
.299**
Ecosystem (Informal)
3.48
0.91
   
.186**
.336**
.220**
.170**
Ecosystem (Formal)
2.56
1.16
    
.429**
.142**
.206**
Expertise
2.73
0.97
     
.431**
.089
Intermediate institutions
2.45
1.03
      
.018
Sense of belonging (1–5)
3.91
0.67
       
n = 489; *p <.05; **p <.01
A preliminary examination to rule out multicollinearity between the variables shows no variance inflation factor (VIF) greater than 1.47, indicating no threat of multicollinearity (Tabachnick et al. 2013). Similarly, the correlation between the independent variables revealed values less than r = 0.46.

5.1 Direct and indirect effects and interactions

5.1.1 Direct effects

To explore H2 to H5 on the direct effects of the included derivers on startups’ technological performance, a linear regression was employed with opportunity exploitation, ecosystem support, PsyCap and sense of belonging to the community entering in one block as independent variables and technological performance as the dependent variables. The equation emerged significant F(4, 429) = 20.849, p < 0.001 (Table 5).
Table 5
Direct effects of opportunity exploitation, psychological capital (PsyCap), sense of belonging and entrepreneurial ecosystem on technological performance
Model
Beta coefficients
Sig
1
(Constant)
 
 <.001
opportunity exploitation
.123
.018
Ecosystem support
− .007
.872
PsyCap_
.309
 <.001
Sense of belonging
.051
.264
The findings reveal two significant effects within the context of technological performance during crises. Firstly, the exogenous factor of opportunity exploitation emerges as significant and positively impacts technological performance, aligning with established literature in stable contexts (Audretsch et al. 2022a; Doern et al. 2019; Eggers 2020). Conversely, ecosystem support emerges as insignificant, indicating the presence of alternative enablers of technological performance during crises, distinct from those observed in stable contexts (Audretsch et al. 2014; Kuckertz et al. 2020; Thorgren and Williams 2020; Volkmann et al. 2021). Secondly, the endogenous factor of Psychological Capital (PsyCap) emerges as significant and exerts a substantial positive influence on technological performance. Its magnitude within the equation is notably pronounced, suggesting that, amidst pre-crisis conditions, the primary driver of technological performance is the founder's psychological capabilities in navigating adversity. This finding is congruent with existing literature (Luthans et al. 2007; Welter and Scrimpshire 2021), although investigations into its specific impact on technological performance remain limited. Furthermore, the sense of community emerges as insignificant in its direct effect on technological performance, implying a potential indirect influence, mainly, due to its central prominence gleaned from respondent interviews. These findings unveil a nuanced relationship within the entrepreneurial-technological milieu amidst crises, presenting unique insights that diverge from established patterns observed in stable contexts. The findings confirm H2 and H4 while refuting H3 and H5, though suggesting their latent roles as moderators or mediators, prompting further exploration in subsequent analyses.

5.1.2 Indirect effects

To test H5 on the indirect relationships between the independent variables and technological performance, a PROCESS procedure (Hayes 2012) was conducted. This procedure enables examining multivariate models with robust estimations linked serially in a causal sequence, using bootstrapping with maximum likelihood based on logistic regression coefficients (Hayes et al. 2017). As it allows for the examination of mediation and moderation effects between variables, Hayes Model 28 was used. Specifically, Hayes Model 28 was used to test the mediating effect of opportunity exploitation between PsyCap and technological performance, and further test the moderating role of sense of belonging and of the ecosystem17 on the variables’ effects. The results are shown in Table 6.
Table 6
Direct, mediated and moderated effects of opportunity exploitation, psychological capital (PsyCap), sense of belonging and entrepreneurial ecosystem on technological performance
 
Coeff
SE
t
p
LLCI
ULCI
Model 1: Business performance
Constant
0.04
1.15
0.04
.971
– 2.23
2.31
PsyCap
0.29
0.32
0.90
.367
– 0.34
0.92
Opportunity exploitation
0.68
0.27
2.52
.012
0.15
1.21
Ecosystem
0.45
0.33
1.39
.164
– 0.19
1.09
PsyCap × Ecosystem
0.07
0.09
0.74
.461
– 0.11
0.24
Opportunity exploitation × Ecosystem
− 0.17
0.07
– 2.32
.021
– 0.32
– 0.03
Model 2: Opportunity exploitation
Constant
– 2.08
1.42
– 1.47
.143
– 4.87
0.71
PsyCap
1.56
0.35
4.43
 <.001
0.87
2.26
Sense of belonging
0.77
0.36
2.18
.030
0.08
1.47
PsyCap × Sense of belonging
– 0.20
0.09
– 2.26
.025
– 0.37
– 0.03
n = 369; bootstrap sample size = 5000. LLCI = confidence intervals for the slope—lower limit; ULCI = confidence intervals for the slope—upper limit
F(5, 363) = 15.54, p <.001; R2 =.18
F(3, 365) = 58.07, p <.001; R2 =.32
The analysis reveals a significant model, F(5, 363) = 15.54, p < 0.001, R2 = 0.18 for the direct, mediated and moderated effects of PsyCap, opportunity exploitation, sense of belonging, and ecosystem on technological performance. The variable coefficients revealed that PsyCap and sense of belonging contribute significantly and positively to opportunity exploitation, b = 1.56, se = 0.35, t = 4.43, p < 0.001; 95% CI = 0.87 to CI = 2.26; b = 0.77 se = 0.36, t = 2.18, p = 0.030; 95% CI = 0.08 to CI = 1.47, respectively. Furthermore, these relations were significantly, directly, positively related to technological performance, b = 0.68, se = 0.28, t = 2.52, p = 0.012; 95% CI = 0.15 to CI = 1.21. PsyCap and sense of belonging made an indirect, positive contribution to technological performance, b = 0.10, se = 0.05, LLCI = 0.13, ULCI = 0.20; b = 0.03, se = 0.02, 95% CI = 0.01 to CI = 0.06, respectively, through opportunity exploitation. The moderating contribution of sense of belonging and the ecosystem support on the direct main effects showed that sense of belonging moderates the relationship between PsyCap and opportunity exploitation, b =– 0.20, se = 0.09, t =– 2.26, p = 0.025; 95% CI =– 0.37 to CI =– 0.03, and the ecosystem moderates the relationship between opportunity exploitation and technological performance, b =– 0.17, se = 0.07, t =– 2.32, p = 0.021; 95% CI =– 0.32 to CI =– 0.03. The moderation slopes obtained in the relationship between PsyCap and opportunity exploitation for a low and high level of sense of belonging showed that when sense of belonging is relatively low, a significantly greater contribution of PsyCap is found for opportunity exploitation, b = 0.92, se = 0.09, t = 10.31, p < 0.001; 95% CI = 0.75 to CI = 1.10, compared to a higher level of sense of belonging, b = 0.63, se = 0.09, t = 6.82, p < 0.001; 95% CI = 0.45 to CI = 0.81 (Fig. 2). This suggests that while PsyCap and sense of belonging can both have positive effects on opportunity exploitation separately, when they are combined, their effects are reduced.
Fig. 2
Relationships between psychological capital (PsyCap) and opportunity exploitation moderated by sense of belonging
Full size image
These relationships suggest that not only does an enhanced sense of belonging enhance technological performance under adversity, but in addition our findings offer a new angle and a more accurate grasp of these relations by inferring a previously unexplored type of trade-off between the founders’ sense of belonging and their psychological capital in increasing opportunity exploitation.
The magnitude of the slopes obtained in the relationship between opportunity exploitation and technological performance for a low and high level of the entrepreneurial ecosystem elements revealed that when the effect of ecosystem is relatively low, opportunity exploitation makes a significant contribution to technological performance, b = 0.92, se = 0.09, t = 10.31, p < 0.001; 95% CI = 0.75 to CI = 1.10, whereas no significant contribution was found for opportunity exploitation to technological performance when the effect of the ecosystem was relatively high, b =– 0.01, se = 0.07, t =– 0.15, p = 0.880; 95% CI =– 0.15 to CI = 0.13 (Fig. 3).
Fig. 3
Relationships between opportunity exploitation and technological performance moderated by entrepreneurial ecosystem
Full size image
These moderating effects challenge previous studies on the well-established relationships between these drivers and technological performance by suggesting that, in polycrisis contexts, the sense of belonging to the community seems to overshadow the importance of the entrepreneurial ecosystem and reinforces that of opportunity exploitation in enhancing the technological performance. Figure 4 summarizes the results. Overall, these results confirm H5.
Fig. 4
Direct, indirect and moderated relationships between the independent variables on technological performance
Full size image

6 Discussion

A recent strand of literature underscores the pivotal role played by the macro context in shaping entrepreneurship (e.g., Welter et al. 2019). However, the understanding of context in this literature has typically been confined to institutional, national, regional, and sectoral dimensions. More recently, another facet of the context that influences entrepreneurship has garnered attention—crisis. This paper breaks new ground in this literature by analyzing technological performance within Israel, a context of crises, introducing an additional dimension: not just temporal crises, but permanent crises, thus establishing the polycrisis context. By shedding light on this critical, yet often overlooked perspective, our study advances the analysis of startups' activity during polycrisis conditions. In contrast to previous studies that have primarily focused on exogenous and objective contextual attributes (Shepherd and Williams 2019; Williams et al. 2017), this study delves into the'black box' of crisis context and examines not just how entrepreneurs understand and make sense of crises, but also how these understandings affect their technological performance. These important advancements align with research indicating that while context is perceived as an abstract construct subject to individual interpretations, it significantly influences individuals' subsequent responses to crises (Kim et al. 2023; Shepherd and Williams 2022). Yet, existing research relies on outdated contextual attributes reflecting studies conducted in stable contexts and a mindset that views the emergence of crises as an interruption to stability, thereby failing to capture the full complexity of the new normal-crisis phenomenon. Such oversimplification may limit our understanding of the broader implications of the new era of crises on entrepreneurial dynamics. As this paper emphasizes, while entrepreneurs and their activities can navigate through singular crises, thriving amidst the context of permanent crisis presents an entirely different challenge in terms of performance. We focus specifically on the technological dimension, as it serves as a critical foundation for startup operations, particularly in the era of the 4th IR. This approach positions technological performance as a promising and pivotal factor that resonates with the broader entrepreneurial journey. Through the analysis of topics and sentiments extracted from respondents' interviews, this study diverges from prior research on crisis perception. Unlike existing studies, which predominantly focus on the negative impacts of crises (e.g., Churchill et al. 2021; Xu et al. 2021), our findings suggest that crises can elicit positive sentiments as well, challenging the traditional view of crisis as purely disruptive. By examining the interplay between psychological capital, sense of community belonging, and technological performance, we challenge conventional wisdom and offer a new paradigm for understanding entrepreneurial success in the face of continuous challenges. Our findings contribute to the theoretical, contextual, and empirical discourse on entrepreneurs navigating the complexities of the'new normal' in several ways:

6.1 Contextual contribution

Our research breaks new ground by introducing the concept of polycrisis as a critical contextual dimension in entrepreneurship studies. Unlike previous research that primarily focuses on institutional, national, regional, and sectoral dimensions of crises (e.g., Welter et al. 2019), or singular crisis events, this study examines entrepreneurship within a context of permanent, overlapping crises. This aligns with the emerging concept of polycrisis conditions (Lawrence et al. 2022; Tooze 2022). By doing so, we shed light on how entrepreneurs understand, make sense of, and respond to this new normal of persistent adversity, extending the work of Kim et al. (2023) and Shepherd and Williams (2022) on individual interpretations of crisis contexts. Our findings challenge the prevailing negative views of crisis in entrepreneurship literature (Churchill et al. 2021; Xu et al. 2021) by revealing that crises can evoke positive sentiments among entrepreneurs. This insight represents a significant shift in understanding how the polycrisis context influences entrepreneurial mindset, with crises being perceived as potential opportunities rather than solely as threats. This aligns with the concept of "crisis-driven opportunities" (Doern et al. 2019; Eggers 2020) and extends the work of Zouaghi et al. (2018) on how crises can enhance business technological capabilities. Our work contributes to the ongoing dialogue on the evolution of entrepreneurship in the face of the 4th IR, as discussed by Puumalainen et al. (2023) and Krammer (2022), and offers new perspectives on how entrepreneurs can navigate and thrive in an era of continuous technological disruption and global challenges.

6.2 Conceptual contribution

Our findings demonstrate the strength of endogenous factors in activating exogenous factors to enhance technological performance in a polycrisis context. This finding contrasts with the predominant influence of exogenous effects on technological performance in stable environments (Barney and Arikan 2005; Wernerfelt 1984). The interplay between psychological capital (PsyCap) and sense of belonging in determining startup potential competitiveness amidst continual adversity represents a significant advancement in understanding the dynamics of the globally pervasive crisis-driven new normal (WEF 202418). We introduce a novel conceptualization of how entrepreneurs leverage their sense of belonging to navigate resource scarcity during polycrisis. This extends the concept of bricolage (Baker and Nelson 2005) and builds on the work of Andersén (2011) on resource synergy. Our findings also contribute to the ongoing discourse on the role of technological advancements in business resilience, as highlighted by Bianchi et al. (2017) and Valdez-Juárez and Castillo-Vergara (2021).

6.3 Theoretical contribution

Our study advocates for the adaptation and evolution of established frameworks such as the resource-based view (RBV) and bricolage in response to the emerging polycrisis context. By integrating both endogenous and exogenous resources, our conceptual framework departs from the conventional emphasis on exogenous factors alone (e.g., Doern et al. 2019; Eggers 2020; Kariv et al. 2022). We extend the RBV by demonstrating how the sense of belonging to the community acts as a crucial activator of resources, particularly in crisis contexts. This aligns with the work of Hidalgo and Hernández (2001) on place attachment and extends it to the entrepreneurial context. Our findings also support the importance of community in crisis recovery, as highlighted by Parkinson et al. (2017) and Smith (2018). Our research adds a new dimension to the understanding of PsyCap by demonstrating its interplay with the sense of belonging in a polycrisis context. While PsyCap equips individuals with resilience to counteract disruptions (Luthans et al. 2007), we find that its effectiveness in enhancing technological performance is amplified when combined with a strong sense of community belonging. This finding extends the PsyCap literature by highlighting the importance of social context in activating and leveraging individual psychological resources, building on the work of Hmieleski et al. (2015) and Luthans et al. (2015).

6.4 Methodological contribution

Employing a mixed-methods strategy that integrates qualitative and quantitative analyses with AI-driven Natural Language Processing (NLP) techniques has been instrumental in revealing intricate insights that traditional research methods might miss. Our approach facilitates the identification of pivotal topics highlighted by tech founders and the corresponding sentiments, particularly under conditions of stability and crisis. This enables a meaningful comparison between these distinct environmental contexts. This methodology sets a new benchmark for longitudinal studies on entrepreneurship within evolving contexts, allowing us to explore how entrepreneurial dynamics shift over time in response to changing environmental conditions. It not only extends the concept of "entrepreneurial dynamism" (Audretsch et al. 2022a) but also builds on the research of Tojeiro-Rivero and Moreno (2019) concerning contextual factors influencing technological performance. The adoption of this AI-NLP methodology marks a significant, innovative step forward in entrepreneurial research, offering a richer, more nuanced understanding of the complex interactions between entrepreneurs and their environments. This approach shows considerable promise for further application and development in the field (De la Vega Hernández et al. 2023; Dwivedi et al. 2023; Jackson et al. 2022; Lévesque et al. 2022). As entrepreneurship research continues to evolve, such methodological advancements will be essential in capturing the dynamic nature of entrepreneurial ecosystems and their responses to external stimuli. By harnessing large volumes of textual data from diverse sources, this approach opens new avenues for investigating entrepreneurial phenomena. Researchers can gain deeper insights into the intricate relationships between entrepreneurship, innovation, and economic development, ultimately informing both theory and policy in this crucial domain.

6.5 Emerging aspect in entrepreneurship literature

Our research introduces a critical new dimension to entrepreneurship literature: the pivotal role of community belonging in driving and enhancing technological performance. This previously underexplored construct advances our understanding of entrepreneurial dynamics, particularly within persistent crisis contexts. Our findings significantly extend the concept of "community resilience" (Aldrich and Meyer 2015) building upon recent work on community-driven business success (Majchrzak and Shepherd 2021), offering fresh insights into how emotional and social embeddedness can fuel technology and innovation. Moreover, our research reinforces and expands upon the crucial role of "entrepreneurial ecosystems" (Spigel and Vinodrai 2021) in fostering entrepreneurial technological performance. By highlighting the emotional and social aspects of the community, we contribute to a more nuanced and broader understanding of whole ecosystem dynamics (Kuckertz et al. 2020; Volkmann et al. 2021). This perspective enriches the ongoing discourse on the multifaceted roles of the ecosystem and the community in cultivating entrepreneurial dynamics. The implications of our findings extend beyond entrepreneurial success to encompass broader societal resilience. By demonstrating the interplay between community belonging and technological performance in entrepreneurship, we contribute to the growing body of literature on entrepreneurship and community in various contexts (Williams et al. 2017; Williams and Shepherd 2021). This emerging aspect in entrepreneurship literature promises to yield valuable insights for both theory development and policy formulation in the field of technological entrepreneurship.

6.6 Practical contribution

For entrepreneurs, our study highlights the essential role of community support in navigating crises, providing access to vital resources and collaborative opportunities that directly enhance technological performance. For ecosystem builders, the contribution lies in emphasizing the creation of environments that foster both resource access and the development of psychological capital (PsyCap), which empowers entrepreneurs to advance technological innovation amidst ongoing challenges. For academia, our research advocates for integrating community support and PsyCap into entrepreneurship education, ensuring that future entrepreneurs are equipped with the mental resources and networks necessary to drive technological progress in crisis conditions. Finally, for policymakers, our findings offer a framework for fostering entrepreneurial strength. The emphasis on community-building as a strategy for enhancing technological performance can be integrated into economic development plans across different countries and regions. Governments and organizations can adapt these insights to create policies that strengthen local business communities, thereby, though indirectly boosting technological performance and overall economic potency.

6.7 Limitations and future research

Our study provides insights into entrepreneurship during polycrisis conditions, while also presenting limitations that open avenues for future research. First, the geographic focus on Israel warrants consideration. We leveraged Israel's tech ecosystem as a laboratory for examining mechanisms likely applicable across entrepreneurial settings facing similar challenges. However, the specificity of this context may limit full applicability to other regions or cultures. We utilized this setting believing that such robust research can offer inspiration to other places in adversity, illuminating how Israeli tech-entrepreneurs leverage resources to navigate polycrisis and enhance their technological performance. Future research could explore how these mechanisms manifest in different locations, yielding comparative insights (Peerally et al. 2022; Welter et al. 2019). Secondly, our focus on tech startups offers a sector-specific perspective. Tech entrepreneurs, characterized by their risk tolerance and adaptability (Hagenauer and Zipko 2024; Salmony and Kanbach 2022), provide a rich context for examining how they navigate polycrisis. While this emphasis yields important insights, it may not capture the experiences of non-tech entrepreneurs, who often exhibit distinct characteristics (Valdez-Juárez and Castillo-Vergara 2021). Future studies could investigate how these strategies translate to other sectors, expanding and comparing crisis-related strategies across diverse industries. Thirdly, our focus on technological performance exemplifies one dimension of entrepreneurial performance metrics. While we believe that technological performance is pivotal in the current era (Dwivedi et al. 2020; Kraus et al. 2022; Osiyevskyy et al. 2020), we recognize that it represents only one aspect of startups' performance. Future research could explore a broader range of performance metrics, expanding on Zahra's (2021) multi-dimensional approach to entrepreneurship. This could include financial, operational, and marketing metrics, offering a more comprehensive picture of entrepreneurial performance in polycrisis situations (e.g., Bianchi et al. 2017; Devece et al. 2016).
While acknowledging these limitations, our study offers a robust framework for understanding entrepreneurship in polycrisis conditions. It lays the groundwork for future research to extend and deepen these insights across varied contexts and performance dimensions, advancing both theory and practice in this critical field.
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Title
Entrepreneurship in the context of permanent crisis: the role of community support
Authors
David B. Audretsch
Dafna Kariv
Publication date
27-02-2025
Publisher
Springer Berlin Heidelberg
Published in
Review of Managerial Science / Issue 10/2025
Print ISSN: 1863-6683
Electronic ISSN: 1863-6691
DOI
https://doi.org/10.1007/s11846-025-00845-6
2
See: Global Polycrisis as a Pathway for Economic Transition. UNDP Strategic Innovation: United Nations Development Programme (Bureau for Program & Policy Support’s Strategic Innovation Unit & the Inclusive Growth/Chief Economist) and One Project, April, 19th, 2023, at:https://​medium.​com/​@undp.​innovation/​global-polycrisis-as-a-pathway-for-economic-transition-8c0482bd2461; World Economic Forum (WEF), March, 2024. This is why'polycrisis' is a useful way of looking at the world right now. At: https://www.weforum.org/agenda/2023/03/polycrisis-adam-tooze-historian-explains/?utm_content=08%2F03%2F2023+21%3A30\&utm_medium=social_scheduler\&utm_source=linkedin\&utm_term=Global+Health\hskip%20\z@%20\hskip%20\z@%20\hskip%20\z@%20\hskip%20\z@%20\hskip%20\z@%20\hskip%20\z@%20\hskip%20\z@.
 
3
See: Wolf, M. (November, 29th, 2022). How to think about policy in a polycrisis. Financial Times; Koray Köse (202, November, 7th, 2023). Navigating Polycrisis And Mastering Multipolarity By Redefining Supply Chain Resilience. Forbes. At: https://​www.​forbes.​com/​sites/​forbestechcounci​l/​2023/​11/​07/​navigating-polycrisis-and-mastering-multipolarity-by-redefining-supply-chain-resilience/​.
 
6
Does This Brooklyn Housing Development Know the Secret to Long Life? by Jane Margolies. July 28, 2023. New York Times. See at: https://​www.​nytimes.​com/​2023/​07/​28/​nyregion/​new-york-brooklyn-blue-zones.​html.
 
7
‘Start-up Nation’ goes to war. By Ivan Levingston in London, October 13, 2023. Financial Times. https://​www.​ft.​com/​content/​6488b1f1-f10e-4285-931d-1b63b4bcf018.
 
8
NLP—Natural Language Processing. It is a field of artificial intelligence (AI) concerned with the interaction between computers and humans using natural language.
 
9
Kingsley, Patrick (15 May 2021). "After Years of Quiet, Israeli-Palestinian Conflict Exploded. Why Now?". The New York Times. ISSN 0362-4331. Archived from the original on 27 May 2021. Retrieved 25 May 2021. https://​www.​nytimes.​com/​2021/​05/​15/​world/​middleeast/​israel-palestinian-gaza-war.​html.
 
10
For the technological performance construct, which is more amorphous compared to the other research aspects, we conducted multiple iterations using Python.'Crisis management' emerged as the most suitable term, encompassing a comprehensive array of diverse strategies, protocols, and actions deeply intertwined with technological aspects.
 
11
For the sentiment model, we used twitter-roBERTa-base model which is a variation of the BERT transformer model released by Google and finetuned on Twitter conversations. The model is available on the HuggingFace platform. See: https://​huggingface.​co/​nlptown/​bert-base-multilingual-uncased-sentiment.
 
12
The difference-in-differences equation is a valuable approach for quantifying the variation in sentiment or positivity rates associated with specific variables (treatment group) compared to a control group, across two distinct time periods—one representing regular conditions and the other representing polycrisis conditions (pre and post treatment). The equation effectively isolates the impact of the crisis by accounting for baseline differences between the treatment and control groups, as well as overall temporal trends, providing insights into the unique effect of polycrisis conditions on sentiment.
 
13
As follows: \({is\_positive}_{i}\) is our outcome variable indicating if sentence i has a positive sentiment; \({is\_category}_{i}\) is a dummy variable indicating if sentence i belongs to the treatment groups, representing our treatment (= 1) and control (= 0) group; \({is\_pmc}_{i}\) is a dummy variable indicating if the sentence i is part of the PMC interview representing our pre (= 0) and post (= 1) treatment; \({is\_category}_{i}\bullet {is\_pmc}_{i}\) is a dummy variable indicating whether the outcome was observed in the treatment group AND it was observed in the PMC interview (= 1), or any other case (= 0); \(\gamma {\bullet X}_{i}\) is a set of control variables including the number of characters in the sentence (length), company age, number of employees, founder age, founder education, and industry.
 
16
Based on Covin and Slevin (1986).
 
17
Only significant coefficients that emerged in the regression analysis were included in the Process Hayes procedure, namely the informal elements.
 
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