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Published in:
2010 | OriginalPaper | Chapter
ERP Acceptance: The Role of Affective Commitment
Authors : Rocco Agrifoglio, Concetta Metallo
Published in: Management of the Interconnected World
Publisher: Physica-Verlag HD
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This study investigates the process of acceptance and use of ERP system by its users. The TAM is used as a starting point for this work. We assume that affective commitment directly also affects both the behavioral intention to ERP system use and it moderates the relationships between perceived usefulness, perceived ease of use, and behavioral intention. A survey methodology was used to gather data from an Italian public transport firm. Findings show the importance of affective commitment in determining acceptance and use behavior by users.