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2018 | OriginalPaper | Chapter

Estimating the Number of Dispatchers of a Freight Forwarding Company on the Base of Computer Simulations

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Abstract

The number of dispatchers, servicing requests for forwarding operations, determines the effectiveness of a freight forwarding company: lack of dispatchers would lead to losses of possible profits and decrease of the quality of servicing, but an excessive number of operators will generate additional costs. In this paper, the functional dependencies of technological parameters from the dispatchers’ number are determined on the basis of computer simulations. Using the obtained dependencies, the mathematical model for estimation of the optimal dispatchers’ number was developed.

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Metadata
Title
Estimating the Number of Dispatchers of a Freight Forwarding Company on the Base of Computer Simulations
Author
Vitalii Naumov
Copyright Year
2018
DOI
https://doi.org/10.1007/978-3-319-62316-0_15

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