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5. Evaluation der Ergebnisse

  • 2025
  • OriginalPaper
  • Chapter
Published in:
Author
Despina Karagkioulmezi
Published in
Analyse von Kundenrezensionen in der Telekommunikationsbranche
Publisher
Springer Fachmedien Wiesbaden

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Zusammenfassung

Folglich werden die Ergebnisse der drei Artefakte nacheinander vorgestellt. Zuerst wurde mithilfe einer deskriptiven Analyse ein Überblick über die zwei Datenmengen aus dem Web Scraping verschaffen. Dann wurde die Sentiment-Klassifikation der zwei Unternehmen überprüft. Daraus folgten die Interpretation und der Vergleich der Kundenzufriedenheit sowie Kundenwahrnehmung. Zur zusätzlichen Erläuterung der SA konnten mithilfe von XAI pro Sentiment relevante Faktoren genauer gesagt Themengebiete zu deren Vorhersage ermittelt werden.

Ergänzende Information

Die elektronische Version dieses Kapitels enthält Zusatzmaterial, auf das über folgenden Link zugegriffen werden kann https://doi.org/10.1007/978-3-658-50266-9_5.

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previous chapter Artefakte – Gestaltung und Demonstration
next chapter Diskussion
Title
Evaluation der Ergebnisse
Author
Despina Karagkioulmezi
Copyright Year
2025
Book
Analyse von Kundenrezensionen in der Telekommunikationsbranche

Print ISBN: 978-3-658-50265-2

Electronic ISBN: 978-3-658-50266-9

Copyright Year: 2025

DOI
https://doi.org/10.1007/978-3-658-50266-9_5
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