Evaluation of the Quality of Public Transport Stops

The role of the public transport is to secure transportation requirements at the required qualitative level. Current level of the public transport capacity is first and foremost the reflection of the transport services quality level. The particular offers, benefits and disadvantages within the network of the transport system have proven complicated to follow for passengers. Passengers’ decision depends on the offered transport services’ quality. Stops are the gateway to public transport, a place where citizens hesitate if to use public transport services. It depends on the quality of the stops whether the public transport offer is attractive to passengers. According to the quality analysis of the provided services in public transport, which has been carried out in previous years, the quality of public transport stops is one of the most problematic. The article deals with public transport quality evaluation. Methods of the public transport quality evaluation are theoretically described in detail. Methodology of the public transport stops quality evaluation was evolved. The methodology was experimentally verified by conducting a transportation passenger satisfaction survey, which was organized in 2017. The experiment was based on a questionnaire, which was used for a traffic survey of the passengers. This article presents the results of implemented methodology applications, including analysis of the survey using SWOT analysis. Finally, the advantages and opportunities of the practical application of the methodology are assessed.