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7. Fazit & Ausblick

  • 2025
  • OriginalPaper
  • Chapter
Published in:
Author
Despina Karagkioulmezi
Published in
Analyse von Kundenrezensionen in der Telekommunikationsbranche
Publisher
Springer Fachmedien Wiesbaden

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Zusammenfassung

Die vorliegende Forschungsarbeit beschränkt sich auf die Analyse von Kundenrezensionen der zwei Telekommunikationsanbieter DT AG und Vodafone Deutschland zur Entwicklung eines KI-Ansatzes nach dem DSR-Verfahren. Ziel ist dabei die Ermittlung und Förderung der Kundenzufriedenheit, indem mithilfe von KI generelle Maßnahmen abgeleitet werden. Zur Verwirklichung dieser Zielsetzung und Beantwortung der Hauptfragestellung orientiert sich die Studie anhand drei untergeordnete Forschungsfragen und der Implementierung von drei Artefakten.

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previous chapter Diskussion
Title
Fazit & Ausblick
Author
Despina Karagkioulmezi
Copyright Year
2025
Book
Analyse von Kundenrezensionen in der Telekommunikationsbranche

Print ISBN: 978-3-658-50265-2

Electronic ISBN: 978-3-658-50266-9

Copyright Year: 2025

DOI
https://doi.org/10.1007/978-3-658-50266-9_7