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Published in:
2018 | OriginalPaper | Chapter
5. Field Service and Resource Scheduling
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Abstract
Dynamics 365 CE includes an extensive field service application that gives organizations the ability to create work orders and schedule resources for those work orders to be completed on site. The field service app provides the capability for asset management, inventory adjustment and management, and scheduling the resources using a detailed, easy-to-use scheduling board. The field service app shares a component, Universal Scheduling, with the project service automation application, also available within Dynamics 365 CE. Universal Scheduling is available to any organization, provided at least one of these apps is licensed, and gives the capability for anything to be scheduled, including custom entities. This increases the available scope within organizations, allowing them to create more-specific workflows around custom components.