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2021 | OriginalPaper | Chapter

For a New Protocol to Promote Empathy Towards Users of Communication Technologies

Authors : Samip Bhurtel, Pedro G. Lind, Gustavo B. Moreno e Mello

Published in: HCI International 2021 - Late Breaking Posters

Publisher: Springer International Publishing

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Abstract

The chapter discusses the challenges non-verbal individuals face in communication and proposes a protocol to promote empathy towards users of eye-tracking devices. An experimental intervention was conducted to assess the effectiveness of the protocol, involving an eye-tracking set-up and a questionnaire adapted to the specific context. The results indicate a decrease in empathy levels after the intervention, with a less significant decrease in the test group compared to the control group. A power analysis suggests a larger sample size for more conclusive results, and the adapted questionnaire shows promise for future studies. The chapter concludes by highlighting the potential for further research and application in various settings, such as exposure therapy and educational training.

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Metadata
Title
For a New Protocol to Promote Empathy Towards Users of Communication Technologies
Authors
Samip Bhurtel
Pedro G. Lind
Gustavo B. Moreno e Mello
Copyright Year
2021
DOI
https://doi.org/10.1007/978-3-030-90176-9_1