Skip to main content
Top

Hint

Swipe to navigate through the chapters of this book

2013 | OriginalPaper | Chapter

From Research to Practical Application: Knowledge Transfer Planning and Execution in Outsourcing

Authors : Sabine Madsen, Keld Bødker, Thomas Tøth

Published in: Grand Successes and Failures in IT. Public and Private Sectors

Publisher: Springer Berlin Heidelberg

share
SHARE

Despite an abundance of literature about knowledge and outsourcing the theoretical concepts and research findings are not immediately applicable in practice. In this paper we present the

insights

and the

effort

used to find a way to support knowledge transfer in outsourcing. More specifically, we aim to support operational managers responsible for outsourced IT activities in carrying out the concrete task of knowledge transfer planning and execution. We report from a longitudinal project conducted in a major financial company headquartered in Denmark and an offshore development center located in India. We identify the three main knowledge transfer challenges experienced by the case company. The identified challenges inform the design of a systematic five-step approach to the company’s knowledge transfer. Our main contribution is to illustrate how extant research can be applied to understand and solve a particular company’s knowledge transfer challenges in a way that fits with the company culture.

Metadata
Title
From Research to Practical Application: Knowledge Transfer Planning and Execution in Outsourcing
Authors
Sabine Madsen
Keld Bødker
Thomas Tøth
Copyright Year
2013
Publisher
Springer Berlin Heidelberg
DOI
https://doi.org/10.1007/978-3-642-38862-0_32

Premium Partner