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Published in:
2019 | OriginalPaper | Chapter
2. Fundamentals, Structure and Key Characteristics
Author : Martin Hinsch
Published in: ISO 9001:2015 for Everyday Operations
Publisher: Springer Fachmedien Wiesbaden
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Abstract
All ISO management standards are based on the idea that a QM system that can be understood by third parties is the best prerequisite for an appropriate level of quality. The standard therefore specifies minimum requirements that are independent of the specific service provision (product or service) and the size of the organization in order to enable a uniform and comparable quality standard.