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Gestaltung von Interaktionsarbeit und professionellem Handeln bei personenbezogener Dienstleistungsarbeit zwischen (digitalisierter) Formalisierung und Selbstorganisation

  • 2021
  • OriginalPaper
  • Chapter
Published in:
Author
Marc Jungtäubl
Published in
Gegenwart und Zukunft sozialer Dienstleistungsarbeit
Publisher
Springer Fachmedien Wiesbaden

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Zusammenfassung

Soziale Dienstleistungen sind personenbezogen, d. h. Arbeit an und mit Menschen – Interaktionsarbeit. Für gute Arbeit und zum Umgang mit Offenheit und Unplanbarkeit in Dienstleistungsprozessen bedarf es Spielräumen zur Selbstbestimmung und Selbstorganisation, die durch moderne Formalisierungsprozesse (Ökonomisierung, Digitalisierung) gefährdet werden. Zur Bewältigung dieser Problematik werden Gestaltungsempfehlungen präsentiert, die sich u. a. an von Selbstorganisation gekennzeichneten modernen Arbeits- und Organisationsmethoden, den agilen Methoden, orientieren.

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previous chapter Erratum zu: Digitale Technik in der Pflege als Generallösung? Neue Perspektiven auf altersgerechte Assistenzsysteme
next chapter Akzeptanz und Nutzung digitaler Technologien in der Sozialen Arbeit
Title
Gestaltung von Interaktionsarbeit und professionellem Handeln bei personenbezogener Dienstleistungsarbeit zwischen (digitalisierter) Formalisierung und Selbstorganisation
Author
Marc Jungtäubl
Copyright Year
2021
Book
Gegenwart und Zukunft sozialer Dienstleistungsarbeit

Print ISBN: 978-3-658-32555-8

Electronic ISBN: 978-3-658-32556-5

Copyright Year: 2021

DOI
https://doi.org/10.1007/978-3-658-32556-5_2
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