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About this book

The European Standard EN 9100 is the industry-specific norm of the aerospace and defence industry. For cooperation with an aerospace company, certification according to this standard is usually mandatory for suppliers.
This book provides support in understanding and implementing the standard or when switching from ISO 9001:2015 to EN 9100:2018.
After an introduction to the ISO 9001, the emphasis is placed on the core characteristics of EN 9100 and EN 9120. The book focuses primarily on the explanation and translation of the standards' text into the language of everyday business. The structure of the book strictly follows that of EN 9100:2018. Numerous practical examples facilitate the understanding and implementation in your own company. Where appropriate, special characteristics of the distributor standard EN 9120 are also discussed.

Finally, the author describes the certification process in great detail. This includes the preparation, the selection of a certification auditor and a certification body as well as the execution of the audit including process measurements, the handling of nonconformities and the issuing of the certificate.
Due to the high degree of congruence between the standards of the EN 9100 series, this book is also suitable as a guideline for the EN 9110 for maintenance organisations and the EN 9120 for distributors.

The target group
This textbook is aimed at employees working in the quality department of suppliers in the aerospace industry.

Table of Contents

Frontmatter

Chapter 1. Introduction to Standardisation and the QM System According to EN 9100

Abstract
Standardisation is a systematically initiated common harmonisation of processes, systems, terms or product characteristics for the benefit of a user group. The creation of standards is a uniform approach which, on one hand, makes it possible to measure quality and thus make it comparable. On the other hand, standardisation increases efficiency by eliminating uncertainties in planning as well as reducing technical and financial adjustments or coordination, thus simplifying the movement of goods and services. This chapter deals with the basic structure of EN 9100.
Martin Hinsch

Chapter 2. Key Characteristics of EN 9100:2018

Abstract
This chapter deals with the key characteristics of the aviation standard. In addition to a strict process orientation, this also includes an orientation of the service provision to the needs of the customers, as well as a strict risk orientation.
Martin Hinsch

Chapter 3. Wording and Terms

Abstract
Many parts of the EN 9100 use complex words that are difficult to understand when first read (see Table 3.1). These words do not always make it easy for laypersons to develop an appropriate understanding of the requirements of the standard. In this chapter some important terms are translated to the language of the operational everyday life. Additionally, the meaning of other terms that are important for the understanding of standards are explained. These include counterfeit parts, critical items, special requirements and key characteristics.
Martin Hinsch

Chapter 4. Context of the Organisation

Abstract
Chapter 4 initially explains the requirements for the medium- and long-term orientation of the company. Here operational questions beyond the day-to-day business with which every organisation is confronted are addressed. Both, the area of these topics as well as interested parties influencing the operation are examined (Subsect. 4.2). Another important section is Subsect. 4.3, which explains the process orientation requirements for aerospace suppliers.
Martin Hinsch

Chapter 5. Leadership

Abstract
Chapter 5 deals with the core tasks of management. The top management has a non-delegable responsibility for quality and therefore has a duty to lead the organisation and to promote and ensure operational customer and quality orientation.
Therefore clear “leadership“ behavior is required. The management must not only instruct but also convey where it wants to “take” the employees. It should be possible to raise awareness and motivate staff to contribute their share to achieving the long-term goals of the organisation.
Martin Hinsch

Chapter 6. Planning

Abstract
Every company is obliged to consciously deal with its own operational risks and opportunities. Companies must be able to anticipate their risks, assess their influence and deal with them appropriately. Following the introduction to risk-based thinking in ISO 9001:2015, the EN 9100:2018 has expanded the requirements to risk management system.
Martin Hinsch

Chapter 7. Support

Abstract
Chapter 7 deals with supporting elements for service provision: These include human resources in terms of quantity and qualification (Subsect. 7.2), the infrastructure and the working environment. Awareness (Subsect. 7.3) and operational knowledge (Sect. 7.1.6) are becoming increasingly important. Finally, Chap. 7 defines documentation requirements (Subsect. 7.5).
Martin Hinsch

Chapter 8. Operation

Abstract
Chapter 8 of EN 9100 is focusing on the core elements of the operational value chain, namely design and procurement as well as production and service provision.
Chapter 8 of the standard begins with the planning of product realisation (Subsect. 8.1), progresses to the identification and evaluation of customer requirements (Subsect. 8.2) and continues (if applicable) with the design process (Subsect. 8.3). The provision of services is concluded with production or service provision that is executed according to clear specifications (Sect. 8.5). The procurement is also defined as a core process (Subsect. 8.4). Chapter 8 ends with requirements for the release of products and services (Subsect. 8.6) and the control of nonconformities (Subsect. 8.7).
Martin Hinsch

Chapter 9. Performance Evaluation

Abstract
Chapter 9 is dedicated to the control, analysis and evaluation of the service provision. This is intended to ensure that customer satisfaction as well as product and service conformity are maintained. The main instruments for evaluating performance are measurements and analysis, auditing and management evaluation.
Martin Hinsch

Chapter 10. Improvement

Abstract
In accordance with the requirements of standards chapter 10, companies must improve and continuously develop their products and services, as well as the QM system itself wherever possible. This is to maintain and expand customer satisfaction and competitiveness.
Martin Hinsch

Chapter 11. The Process of EN 9100 Certification

Abstract
For those readers who are not familiar with the certification or would like to get more information on individual aspects of certification, this final chapter offers an insight into the fundamentals of the entire certification process.
Martin Hinsch

Backmatter

Additional information

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