Skip to main content
Disciplines
Automotive Business IT + Informatics Construction + Real Estate Electrical Engineering + Electronics Energy + Sustainability Insurance + Risk Finance + Banking Management + Leadership Marketing + Sales Mechanical Engineering + Materials
Events
DE
EN
Books
Journals
Topic Page
Marketing
Start single access now
Access for companies
EXTENDED SEARCH
Log in
Top
Published in:
For a New Protocol to Promote Empathy Towards Users of Communication Technologies Read chapter Read first chapter

2021 | OriginalPaper | Chapter

HCI Based Ethnography: A Possible Answer to Reduced Product Life

Authors : Maarif Sohail, Zehra Mohsin, Sehar Khaliq

Published in: HCI International 2021 - Late Breaking Posters

Publisher: Springer International Publishing

Log in

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

The reduced lifespan of Information Systems (IS) based products continues to trouble IS companies. We investigate if there are evidence of short time ethnographies in IS or Human-Computer Interaction (HCI) studies, including the researcher as a part of the concurrent engineering team. Our literature analysis reveals that organizations are making use of different forms of ethnographies while addressing customer needs. We propose a Human-Computer Interaction (HCI) framework that can help researchers understand existing research focusing on the shortened product life and, at the same time, appreciate the bridge between research and practice.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

inform now
previous chapter Green Patterns of User Interface Design: A Guideline for Sustainable Design Practices
next chapter Celebrating Design Thinking in Tech Education: The Data Science Education Case
Literature
Agrawal, A., Mukti, S.K.: Knowledge management & it is origin, success factors, planning, tools, applications, barriers and enablers: a review. Int. J. Knowl. Manage. (IJKM) 16(1), 43–82 (2020)CrossRef
Alavi, M., Leidner, D.E.: Knowledge management and knowledge management systems: conceptual foundations and research issues. MIS Q, 107–136 (2001)
Anand, A., Walsh, I., Moffett, S.: Does humility facilitate knowledge sharing? Investigating the role of humble knowledge inquiry and response. J. Knowl. Manage. (2019)
Blok, A., Pedersen, M.A.: Complementary social science? Quali-quantitative experiments in a Big Data world. Big Data Soc. 1(2), 2053951714543908 (2014)CrossRef
Blomberg, D.J., Karasti, H.: Ethnography: positioning ethnography within participatory design. In: Routledge International Handbook of Participatory Design, pp. 106–136. Routledge (2012)
Brun, I., Rajaobelina, L., Ricard, L., Amiot, T.: Examining the influence of the social dimension of customer experience on trust towards travel agencies: the role of experiential predisposition in a multichannel context. Tour. Manage. Perspect. 34, 100668 (2020)
Carver, L., Turoff, M.: Human-computer interaction: the human and computer as a team in emergency management information systems. Commun. ACM 50(3), 33–38 (2007)CrossRef
Cawley, K.S.: Assessing the impact of age and experience on the perceived ease of use of crisis information management software (Doctoral dissertation, Northcentral University) (2020)
Chai, S., Kim, M.: A socio-technical approach to knowledge contribution behavior: an empirical investigation of social networking sites users. Int. J. Inf. Manage. 32(2), 118–126 (2012)CrossRef
Chang, R.M., Kauffman, R.J., Kwon, Y.: Understanding the paradigm shift to computational social science in the presence of big data. Decis. Support Syst. 63, 67–80 (2014)CrossRef
Chen, Y.H., Lin, T.P., Yen, D.C.: How to facilitate inter-organizational knowledge sharing: the impact of trust. Inf. Manage. 51(5), 568–578 (2014)CrossRef
Creese, A., Bhatt, A., Bhojani, N., Martin, P.: Fieldnotes in team ethnography: researching complementary schools. Qual. Res. 8(2), 197–215 (2008)CrossRef
Cuesta, D.A., Borges, M., Gomes, J.O.: Planning the combination of “big data insights” and “thick descriptions” to support the decision-making process. In: Rocha, Á., Ferrás, C., Paredes, M. (eds.) ICITS 2019. AISC, vol. 918, pp. 73–82. Springer, Cham (2019). https://​doi.​org/​10.​1007/​978-3-030-11890-7_​8
Duryan, M., Smyth, H., Roberts, A., Rowlinson, S., Sherratt, F.: Knowledge transfer for occupational health and safety: cultivating health and safety learning culture in construction firms. Accid. Anal. Prev. 139, 105496 (2020)
Evangelou, C., Karacapilidis, N.: On the interaction between humans and knowledge management systems: a framework of knowledge sharing catalysts. Knowl. Manage. Res. Pract. 3(4), 253–261 (2005)CrossRef
Gay, C., Horowitz, B., Elshaw, J.J., Bobko, P., Kim, I.: Operator suspicion and human-machine team performance under mission scenarios of unmanned ground vehicle operation. IEEE Access 7, 36371–36379 (2019)CrossRef
Goulding, C.: Grounded theory, ethnography and phenomenology: a comparative analysis of three qualitative strategies for marketing research. Eur. J. Mark. 39(3/4), 294–308 (2005)CrossRef
Harper, R.H.R.: The organisation in ethnography–a discussion of ethnographic fieldwork programs in CSCW. Comput. Support. Coop. Work (CSCW) 9(2), 239–264 (2000)CrossRef
Hughes, J.A., O'Brien, J., Rodden, T., Rouncefield, M., Blythin, S.: Designing with ethnography: a presentation framework for design. In: Proceedings of the 2nd Conference on Designing Interactive Systems: Processes, Practices, Methods, and Techniques, pp. 147–158. ACM, August 1997
Hughes, J., King, V., Rodden, T., Andersen, H.: Moving out from the control room: ethnography in system design. In: Proceedings of the 1994 ACM Conference on Computer Supported Cooperative Work, pp. 429–439. ACM, October 1994
Jordan, A.: The Significance of Enterprise Anthropology in Asia. Glob. Econ. Rev. 47, 20–27 (2018)
Keating, E.: The ethnography of communication. In: Handbook of Ethnography, pp. 285–301 (2001)
Knoblauch, H.: Focused ethnography. In: Forum Qualitative Sozialforschung/Forum: Qualitative Social Research, vol. 6, no. 3, September 2005
Kucharska, W., Erickson, G.S.: Organizational IT competency, knowledge workers and knowledge sharing. In: Proceedings of the 20th European Conference on Knowledge Management, vol. 1, pp. 665–671, September 2019
Lohmeier, C.: The researcher and the never-ending field: reconsidering big data and digital ethnography. In: Big Data? Qualitative Approaches to Digital Research, pp. 75–89. Emerald Group Publishing Limited (2014)
Mani, Z., Chouk, I.: Drivers of consumers’ resistance to smart products. J. Mark. Manage. 33(1–2), 76–97 (2017)CrossRef
Mueller, J.: Formal and informal practices of knowledge sharing between project teams and enacted cultural characteristics. Proj. Manage. J. 46(1), 53–68 (2015)CrossRef
Nafus, D., Sherman, J.: Big data, big questions| this one does not go up to 11: the quantified self-movement as an alternative big data practice. Int. J. Commun. 8, 11 (2014)
Nisar, T.M., Prabhakar, G., Strakova, L.: Social media information benefits, knowledge management and smart organizations. J. Bus. Res. 94, 264–272 (2019)CrossRef
Ogunmokun, O.A., Eluwole, K.K., Avci, T., Lasisi, T.T., Ikhide, J.E.: Propensity to trust and knowledge sharing behavior: an evaluation of importance-performance analysis among Nigerian restaurant employees. Tour. Manage. Perspect. 33, 100590 (2020)
Ogunmokun, O.A., Unverdi‐Creig, G.I., Said, H., Avci, T., Eluwole, K.K.: Consumer well‐being through engagement and innovation in higher education: a conceptual model and research propositions. J. Public Aff., e2100 (2020)
Olak, A.J., et al.: The relationships between the use of smart mobile technology, safety knowledge and propensity to follow safe practices at work. Int. J. Occup. Saf. Ergon., 1–10 (2019)
Pycock, J., Bowers, J.: Getting others to get it right: an ethnography of design work in the fashion industry. In: Proceedings of the 1996 ACM Conference on Computer supported Cooperative Work, pp. 219–228. ACM, November 1996
Quinlan, E.: The ‘actualities’ of knowledge work: an institutional ethnography of multidisciplinary primary health care teams. Sociol. Health Illn. 31(5), 625–641 (2009)CrossRef
Sagynbekova, S., Ince, E., Ogunmokun, O.A., Olaoke, R.O., Ukeje, U.E.: Social media communication and higher education brand equity: the mediating role of eWOM. J. Public Aff., e2112 (2021)
Schembri, S., Boyle, M.V.: Visual ethnography: achieving rigorous and authentic interpretations. J. Bus. Res. 66(9), 1251–1254 (2013)CrossRef
Stoller, P.: Big data, thick description and political expediency. Huffington Post, 16 (2013)
Sunderland, P.: In Advancing Ethnography in Corporate Environments. In: In Advancing Ethnography in Corporate Environments, pp. 122–135. Routledge (2016)
Tan, M., Zhu, L., Wang, X.W.: Symbolic interactionist ethnography: Toward congruence and trustworthiness. In: AMCIS 2003 Proceedings, p. 377 (2003)
Varis, P.: Digital ethnography. In: The Routledge Handbook of Language And Digital Communication, pp. 55–68 (2016)
Vesa, M., Vaara, E.: Strategic ethnography 2.0: four methods for advancing strategy process and practice research. Strateg. Organ 12(4), 288–298 (2014)
Viller, S., Sommerville, I.: Social analysis in the requirements engineering process: from ethnography to method. In: Proceedings IEEE International Symposium on Requirements Engineering (Cat. No. PR00188), pp. 6–13. IEEE, June 1999
Wolcott, H.F.: Ethnography: A Way of Seeing. Rowman Altamira (1999)
Metadata
Title
HCI Based Ethnography: A Possible Answer to Reduced Product Life
Authors
Maarif Sohail
Zehra Mohsin
Sehar Khaliq
Copyright Year
2021
Book
HCI International 2021 - Late Breaking Posters

Print ISBN: 978-3-030-90175-2

Electronic ISBN: 978-3-030-90176-9

Copyright Year: 2021

DOI
https://doi.org/10.1007/978-3-030-90176-9_9