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2015 | OriginalPaper | Chapter

Hey, I Have a Problem in the System: Who Can Help Me? An Investigation of Facebook Users Interaction When Facing Privacy Problems

Authors : Marilia S. Mendes, Elizabeth Furtado, Guido Militao, Miguel F. de Castro

Published in: Human Aspects of Information Security, Privacy, and Trust

Publisher: Springer International Publishing

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Abstract

When users face problems while using social systems, they tend to expose these problems in the own system, by asking their contacts for solutions. The other users, in turn, interact differently with certain types of content. In this study, we conducted an experiment with 52 postings of Facebook users in order to investigate the user interaction regarding postings about system problems. The results show that most users interact by providing help and solutions.

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Metadata
Title
Hey, I Have a Problem in the System: Who Can Help Me? An Investigation of Facebook Users Interaction When Facing Privacy Problems
Authors
Marilia S. Mendes
Elizabeth Furtado
Guido Militao
Miguel F. de Castro
Copyright Year
2015
DOI
https://doi.org/10.1007/978-3-319-20376-8_35

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