Holiday rentals, which have grown exponentially over the past few years, are considered an informal type of accommodation in traditional houses, as opposed to the typical hotel industry. The concept of hospitality in holiday rentals has recently enticed more interest because the offer and service made available have become more personalised and, in some cases, even unique, resulting in guest satisfaction. This type of accommodation also facilitates a more genuine experience with the country’s and its people’s best known and most appreciated characteristics. Therefore, this study aims at understanding how hospitality impacts guest satisfaction in privately owned accommodation.
Our quantitative, cross-sectional study consisted of a survey of 77 guests (both genders), with an average of 48 years (SD = 13.6). The data were analysed with IBM SPSS, version 24.0.
The results did not show any direct relation between hospitality and the guests’ overall satisfaction. However, some dimensions of hospitality, such as customisation of service and guest/host relation, had influence on the quality of service provided during the stay at holiday rentals, which is in itself a key factor for satisfaction.
