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Business & Information Systems Engineering
Published in: Business & Information Systems Engineering 4/2018

08-12-2017 | Research Paper

How to Exploit the Digitalization Potential of Business Processes

Authors: Marie-Sophie Denner, Louis Christian Püschel, Prof. Dr. Maximilian Röglinger

Published in: Business & Information Systems Engineering | Issue 4/2018

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Abstract

Process improvement is the most value-adding activity in the business process management (BPM) lifecycle. Despite mature knowledge, many approaches have been criticized to lack guidance on how to put process improvement into practice. Given the variety of emerging digital technologies, organizations not only face a process improvement black box, but also high uncertainty regarding digital technologies. This paper thus proposes a method that supports organizations in exploiting the digitalization potential of their business processes. To achieve this, action design research and situational method engineering were adopted. Two design cycles involving practitioners (i.e., managers and BPM experts) and end-users (i.e., process owners and participants) were conducted. In the first cycle, the method’s alpha version was evaluated by interviewing practitioners from five organizations. In the second cycle, the beta version was evaluated via real-world case studies. In this paper, detailed results of one case study, which was conducted at a semiconductor manufacturer, are included.
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Metadata
Title
How to Exploit the Digitalization Potential of Business Processes
Authors
Marie-Sophie Denner
Louis Christian Püschel
Prof. Dr. Maximilian Röglinger
Publication date
08-12-2017
Publisher
Springer Fachmedien Wiesbaden
Published in
Business & Information Systems Engineering / Issue 4/2018
Print ISSN: 2363-7005
Electronic ISSN: 1867-0202
DOI
https://doi.org/10.1007/s12599-017-0509-x

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