Skip to main content
Top

2019 | OriginalPaper | Chapter

How to Help Older Adults Learn Smartphone Applications? A Case Study of Instructional Design for Video Training

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

Video training is a useful way for older adults to learn to use smartphone applications, but the instructional design of adapting age-related changes is necessary to improve learning effectiveness. This study investigates the influence of visual cues and tapping methods on older adults’ intention to use, ease of learning, satisfaction, and task completion time when learning how to use smartphone applications through instructional videos. Twenty-four older adults learned smartphone applications using two tapping methods (the tapping with/without validation method) on three types of instructional videos with different visual cues (red rectangle, cartoon finger, and real finger). The results indicated that use of a cartoon finger contributed to higher intention to use, higher ease of learning, higher satisfaction, and shorter task completion time compared with use of a red rectangle or a real finger. Moreover, older adults preferred the tapping with validation method rather than that without validation method. These findings will be a useful reference for designers of instructional videos and developers of smartphones.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Appendix
Available only for authorised users
Literature
1.
go back to reference Plaisant C, Shneiderman B (2005) Show me! guidelines for producing recorded demonstrations. In: 2005 IEEE symposium on visual languages and human-centric computing, pp 171–178. IEEE Plaisant C, Shneiderman B (2005) Show me! guidelines for producing recorded demonstrations. In: 2005 IEEE symposium on visual languages and human-centric computing, pp 171–178. IEEE
2.
go back to reference Boot WR, Nichols TA, Rogers WA, Fisk AD (2012) Design for aging. In: Handbook of human factors and ergonomics, Fourth Edn, pp 1442–1471 Boot WR, Nichols TA, Rogers WA, Fisk AD (2012) Design for aging. In: Handbook of human factors and ergonomics, Fourth Edn, pp 1442–1471
3.
go back to reference Hwangbo H, Yoon SH, Jin BS, Han YS, Ji YG (2013) A study of pointing performance of elderly users on smartphones. Int J Hum Comput Interact 29:604–618CrossRef Hwangbo H, Yoon SH, Jin BS, Han YS, Ji YG (2013) A study of pointing performance of elderly users on smartphones. Int J Hum Comput Interact 29:604–618CrossRef
4.
go back to reference Kobayashi M, Hiyama A, Miura T, Asakawa C, Hirose M, Ifukube T (2011) Elderly user evaluation of mobile touchscreen interactions. In: IFIP conference on human-computer interaction, pp 83–99. Springer, Heidelberg Kobayashi M, Hiyama A, Miura T, Asakawa C, Hirose M, Ifukube T (2011) Elderly user evaluation of mobile touchscreen interactions. In: IFIP conference on human-computer interaction, pp 83–99. Springer, Heidelberg
5.
go back to reference Chêne D, Pillot V, Chaumon MÉB (2016) Tactile interaction for novice user. In: International conference on human aspects of IT for the aged population, pp 412–423 Chêne D, Pillot V, Chaumon MÉB (2016) Tactile interaction for novice user. In: International conference on human aspects of IT for the aged population, pp 412–423
6.
go back to reference Commodari E, Guarnera M (2008) Attention and aging. Aging Clin Exp Res 20:578–584CrossRef Commodari E, Guarnera M (2008) Attention and aging. Aging Clin Exp Res 20:578–584CrossRef
7.
go back to reference Mayer RE, Moreno R (2003) Nine ways to reduce cognitive load in multimedia learning. Educ Psychol 38:43–52CrossRef Mayer RE, Moreno R (2003) Nine ways to reduce cognitive load in multimedia learning. Educ Psychol 38:43–52CrossRef
8.
go back to reference Norman DA, Nielsen J (2010) Gestural interfaces: a step backward in usability. Interactions 17: 46–49 Norman DA, Nielsen J (2010) Gestural interfaces: a step backward in usability. Interactions 17: 46–49
9.
go back to reference Lin L, Atkinson RK, Savenye WC, Nelson BC (2016) Effects of visual cues and self-explanation prompts: empirical evidence in a multimedia environment. Interact Learn Environ 24:799–813CrossRef Lin L, Atkinson RK, Savenye WC, Nelson BC (2016) Effects of visual cues and self-explanation prompts: empirical evidence in a multimedia environment. Interact Learn Environ 24:799–813CrossRef
10.
go back to reference de Koning BB, Tabbers HK, Rikers RM, Paas F (2009) Towards a framework for attention cueing in instructional animations: guidelines for research and design. Educ Psychol Rev 21:113–140CrossRef de Koning BB, Tabbers HK, Rikers RM, Paas F (2009) Towards a framework for attention cueing in instructional animations: guidelines for research and design. Educ Psychol Rev 21:113–140CrossRef
11.
go back to reference de Koning BB, Tabbers HK, Rikers RM, Paas F (2010) Attention guidance in learning from a complex animation: seeing is understanding? Learn Instr 20:111–122CrossRef de Koning BB, Tabbers HK, Rikers RM, Paas F (2010) Attention guidance in learning from a complex animation: seeing is understanding? Learn Instr 20:111–122CrossRef
12.
go back to reference Ozcelik E, Arslan-Ari I, Cagiltay K (2010) Why does signaling enhance multimedia learning? evidence from eye movements. Comput Hum Behav 26:110–117CrossRef Ozcelik E, Arslan-Ari I, Cagiltay K (2010) Why does signaling enhance multimedia learning? evidence from eye movements. Comput Hum Behav 26:110–117CrossRef
13.
go back to reference Ozcelik E, Karakus T, Kursun E, Cagiltay K (2009) An eye-tracking study of how color coding affects multimedia learning. Comput Educ 53:445–453CrossRef Ozcelik E, Karakus T, Kursun E, Cagiltay K (2009) An eye-tracking study of how color coding affects multimedia learning. Comput Educ 53:445–453CrossRef
14.
go back to reference Amadieu F, Mariné C, Laimay C (2011) The attention-guiding effect and cognitive load in the comprehension of animations. Comput Hum Behav 27:36–40CrossRef Amadieu F, Mariné C, Laimay C (2011) The attention-guiding effect and cognitive load in the comprehension of animations. Comput Hum Behav 27:36–40CrossRef
15.
go back to reference Boucheix J-M, Guignard H (2005) What animated illustrations conditions can improve technical document comprehension in young students? format, signaling and control of the presentation. Eur J Psychol Educ 20:369–388CrossRef Boucheix J-M, Guignard H (2005) What animated illustrations conditions can improve technical document comprehension in young students? format, signaling and control of the presentation. Eur J Psychol Educ 20:369–388CrossRef
16.
go back to reference de Koning BB, Tabbers HK, Rikers RM, Paas F (2007) Attention cueing as a means to enhance learning from an animation. Appl Cogn Psychol 21:731–746CrossRef de Koning BB, Tabbers HK, Rikers RM, Paas F (2007) Attention cueing as a means to enhance learning from an animation. Appl Cogn Psychol 21:731–746CrossRef
17.
go back to reference de Koning BB, Tabbers HK, Rikers RM, Paas F (2010) Learning by generating vs. receiving instructional explanations: two approaches to enhance attention cueing in animations. Comput Educ 55:681–691CrossRef de Koning BB, Tabbers HK, Rikers RM, Paas F (2010) Learning by generating vs. receiving instructional explanations: two approaches to enhance attention cueing in animations. Comput Educ 55:681–691CrossRef
18.
go back to reference Jamet E, Gavota M, Quaireau C (2008) Attention guiding in multimedia learning. Learn Instr 18:135–145CrossRef Jamet E, Gavota M, Quaireau C (2008) Attention guiding in multimedia learning. Learn Instr 18:135–145CrossRef
19.
go back to reference Lin L, Atkinson RK (2011) Using animations and visual cueing to support learning of scientific concepts and processes. Comput Educ 56:650–658CrossRef Lin L, Atkinson RK (2011) Using animations and visual cueing to support learning of scientific concepts and processes. Comput Educ 56:650–658CrossRef
20.
go back to reference Wouters P, Paas F, van Merriënboer JJ (2009) Observational learning from animated models: effects of modality and reflection on transfer. Contemp Educ Psychol 34:1–8CrossRef Wouters P, Paas F, van Merriënboer JJ (2009) Observational learning from animated models: effects of modality and reflection on transfer. Contemp Educ Psychol 34:1–8CrossRef
21.
go back to reference Kühl T, Scheiter K, Gerjets P (2012) Enhancing learning from dynamic and static visualizations by means of cueing Kühl T, Scheiter K, Gerjets P (2012) Enhancing learning from dynamic and static visualizations by means of cueing
22.
go back to reference Yung HI, Paas F (2015) Effects of cueing by a pedagogical agent in an instructional animation: a cognitive load approach. Educ Technol Soc 18:153–160 Yung HI, Paas F (2015) Effects of cueing by a pedagogical agent in an instructional animation: a cognitive load approach. Educ Technol Soc 18:153–160
23.
go back to reference Mautone PD, Mayer RE (2001) Signaling as a cognitive guide in multimedia learning. J Educ Psychol 93:377CrossRef Mautone PD, Mayer RE (2001) Signaling as a cognitive guide in multimedia learning. J Educ Psychol 93:377CrossRef
24.
go back to reference Lowe R, Boucheix J-M (2011) Cueing complex animations: does direction of attention foster learning processes? Learn Instr 21:650–663CrossRef Lowe R, Boucheix J-M (2011) Cueing complex animations: does direction of attention foster learning processes? Learn Instr 21:650–663CrossRef
25.
go back to reference Fisk AD, Czaja SJ, Rogers WA, Charness N, Sharit J (2009) Designing for older adults: principles and creative human factors approaches. CRC press, Boca Raton Fisk AD, Czaja SJ, Rogers WA, Charness N, Sharit J (2009) Designing for older adults: principles and creative human factors approaches. CRC press, Boca Raton
26.
go back to reference Leonardi C, Albertini A, Pianesi F, Zancanaro M (2010) An exploratory study of a touch-based gestural interface for elderly. In: Proceedings of the 6th nordic conference on human-computer interaction: extending boundaries, pp 845–850. ACM Leonardi C, Albertini A, Pianesi F, Zancanaro M (2010) An exploratory study of a touch-based gestural interface for elderly. In: Proceedings of the 6th nordic conference on human-computer interaction: extending boundaries, pp 845–850. ACM
27.
go back to reference Stößel C, Wandke H, Blessing L (2009) An evaluation of finger-gesture interaction on mobile devices for elderly users. Prospektive Gestaltung von Mensch-Technik-Interaktion 8:470–475 Stößel C, Wandke H, Blessing L (2009) An evaluation of finger-gesture interaction on mobile devices for elderly users. Prospektive Gestaltung von Mensch-Technik-Interaktion 8:470–475
28.
go back to reference Motti LG, Vigouroux N, Gorce P (2015) Improving accessibility of tactile interaction for older users: lowering accuracy requirements to support drag-and-drop interaction. Procedia Comput Sci 67:366–375CrossRef Motti LG, Vigouroux N, Gorce P (2015) Improving accessibility of tactile interaction for older users: lowering accuracy requirements to support drag-and-drop interaction. Procedia Comput Sci 67:366–375CrossRef
29.
go back to reference Gorce P, Nadine V, Motti L (2017) Interaction techniques for older adults using touchscreen devices: a literature review from 2000 to 2013. J d’Interaction Personne-Système 3 Gorce P, Nadine V, Motti L (2017) Interaction techniques for older adults using touchscreen devices: a literature review from 2000 to 2013. J d’Interaction Personne-Système 3
30.
go back to reference Harada S, Sato D, Takagi H, Asakawa C (2013) Characteristics of elderly user behavior on mobile multi-touch devices. In: IFIP conference on human-computer interaction, pp 323–341. Springer, Heidelberg Harada S, Sato D, Takagi H, Asakawa C (2013) Characteristics of elderly user behavior on mobile multi-touch devices. In: IFIP conference on human-computer interaction, pp 323–341. Springer, Heidelberg
31.
go back to reference Leonard VK, Jacko JA, Pizzimenti JJ (2005) An exploratory investigation of handheld computer interaction for older adults with visual impairments. In: Proceedings of the 7th international ACM SIGACCESS conference on computers and accessibility, pp 12–19. ACM Leonard VK, Jacko JA, Pizzimenti JJ (2005) An exploratory investigation of handheld computer interaction for older adults with visual impairments. In: Proceedings of the 7th international ACM SIGACCESS conference on computers and accessibility, pp 12–19. ACM
32.
go back to reference Lee J-H, Poliakoff E, Spence C (2009) The effect of multimodal feedback presented via a touch screen on the performance of older adults. In: International conference on haptic and audio interaction design, pp 128–135. Springer, Heidelberg Lee J-H, Poliakoff E, Spence C (2009) The effect of multimodal feedback presented via a touch screen on the performance of older adults. In: International conference on haptic and audio interaction design, pp 128–135. Springer, Heidelberg
33.
go back to reference Davis FD (1989) Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Q 13:319–340CrossRef Davis FD (1989) Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Q 13:319–340CrossRef
34.
go back to reference Renaud K, Van Biljon J (2008) Predicting technology acceptance and adoption by the elderly: a qualitative study. In: Proceedings of the 2008 annual research conference of the South African institute of computer scientists and information technologists on IT research in developing countries: riding the wave of technology, pp 210–219. ACM Renaud K, Van Biljon J (2008) Predicting technology acceptance and adoption by the elderly: a qualitative study. In: Proceedings of the 2008 annual research conference of the South African institute of computer scientists and information technologists on IT research in developing countries: riding the wave of technology, pp 210–219. ACM
35.
go back to reference Lewis JR (1995) IBM computer usability satisfaction questionnaires: psychometric evaluation and instructions for use. Int J Hum Comput Interact 7:57–78CrossRef Lewis JR (1995) IBM computer usability satisfaction questionnaires: psychometric evaluation and instructions for use. Int J Hum Comput Interact 7:57–78CrossRef
Metadata
Title
How to Help Older Adults Learn Smartphone Applications? A Case Study of Instructional Design for Video Training
Authors
Fengli Liu
Jia Zhou
Copyright Year
2019
DOI
https://doi.org/10.1007/978-3-319-96065-4_16

Premium Partner