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Published in:
2018 | OriginalPaper | Chapter
6. IFSFIA Use Case Within a Data-Centre Environment
Author : Roland Schütze
Published in: Improving Service Level Engineering
Publisher: Springer International Publishing
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Abstract
In the following described example based on real-world data-within an application hosting environment, a failure event at an infrastructure component is alerted, e.g. in the scenario below a database server failed to start a required database service. This incident is discovered via monitoring the correct start and availability of the relevant database services using standard monitoring tools like IBM Tivoli Monitoring (Jacob et al. 2009) and an error event is created which automatically results in a problem ticket for the corresponding service desk. As today’s enterprise business service management should not only be concerned about a failed component, they must be more concerned with the impact of that component on the business. Unfortunately this relation and the dependencies are not obvious and the impact of this failure cannot be assessed at all by the service desk maintaining the database infrastructure.