Skip to main content
Top

2021 | OriginalPaper | Chapter

7. Information on Benefits After Implementing QM Practices

Author : Rajiv Kumar Sharma

Published in: Quality Management Practices in MSME Sectors

Publisher: Springer Singapore

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

This chapter presents the details of responses (part E of sample instrument) regarding successful implementation of quality management (QM) practices in MSMEs spread across four industrial clusters of Himachal Pradesh.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literature
go back to reference Agus A (2011) Enhancing production performance and customer performance through total quality management (TQM): strategies for competitive advantage. Procedia-Soc Behav Sci 24:1650–1662CrossRef Agus A (2011) Enhancing production performance and customer performance through total quality management (TQM): strategies for competitive advantage. Procedia-Soc Behav Sci 24:1650–1662CrossRef
go back to reference Agus A, Hassan Z, Noor ZM (2008) A perspective of customer relation management in supply chain management in enhancing performance. SEARC: Globalization. Innovation and Leadership, Kuala Lumpur, Malaysia Agus A, Hassan Z, Noor ZM (2008) A perspective of customer relation management in supply chain management in enhancing performance. SEARC: Globalization. Innovation and Leadership, Kuala Lumpur, Malaysia
go back to reference Boselie P, Wiele VDT (2002) Employee perceptions of HRM and TQM and the effect on satisfaction and innovation to leave. Managing Serv Qual 12(3):165–173CrossRef Boselie P, Wiele VDT (2002) Employee perceptions of HRM and TQM and the effect on satisfaction and innovation to leave. Managing Serv Qual 12(3):165–173CrossRef
go back to reference Brkic VK, Djurduja T, Dondur N, Klarin MM, Tomic B (2013) An empirical examination of the impact of quality tools application on business performance: evidence from Serbia. Total Qual Manag 24(5):607–618CrossRef Brkic VK, Djurduja T, Dondur N, Klarin MM, Tomic B (2013) An empirical examination of the impact of quality tools application on business performance: evidence from Serbia. Total Qual Manag 24(5):607–618CrossRef
go back to reference Conca FJ, Llopis J, Tari JJ (2004) Development of a measure to assess quality management in certified firms. Eur J Oper Res 156(3):683–697CrossRef Conca FJ, Llopis J, Tari JJ (2004) Development of a measure to assess quality management in certified firms. Eur J Oper Res 156(3):683–697CrossRef
go back to reference Dubey R, Gunasekaran A, Ali SS (2015) Exploring the relationship between leadership, operational practices, institutional pressures and environmental performance: a framework for green supply chain. Int J Prod Econ 160:120–132CrossRef Dubey R, Gunasekaran A, Ali SS (2015) Exploring the relationship between leadership, operational practices, institutional pressures and environmental performance: a framework for green supply chain. Int J Prod Econ 160:120–132CrossRef
go back to reference Gupta S, Tewari PC, Sharma AK (2006) TPM concept and implementation approach. Maintenance World 21:1–18 Gupta S, Tewari PC, Sharma AK (2006) TPM concept and implementation approach. Maintenance World 21:1–18
go back to reference Kaynak M (2003) The relationship between total management practices and their effect on firm’s performance. J Oper Manag 21(6):405–435CrossRef Kaynak M (2003) The relationship between total management practices and their effect on firm’s performance. J Oper Manag 21(6):405–435CrossRef
go back to reference Kumar S, Sosnoski M (2009) Using DMAIC six sigma to systematically improve shop floor production quality and costs. Int J Product Perform Manag 58(3):254–273CrossRef Kumar S, Sosnoski M (2009) Using DMAIC six sigma to systematically improve shop floor production quality and costs. Int J Product Perform Manag 58(3):254–273CrossRef
go back to reference Podsakoff PM, MacKenzie SB, Lee JY, Podsakoff NP (2003) Common method biases in behavioral research: a critical review of the literature and recommended remedies. J Appl Psychol 88(5):879 Podsakoff PM, MacKenzie SB, Lee JY, Podsakoff NP (2003) Common method biases in behavioral research: a critical review of the literature and recommended remedies. J Appl Psychol 88(5):879
go back to reference Prajogo DI, Sohal AS (2006) The relationship between organization strategy, total quality management (TQM), and organizational performance-the mediating role of TQM. Europ J Oper Res 68(1):35–50CrossRef Prajogo DI, Sohal AS (2006) The relationship between organization strategy, total quality management (TQM), and organizational performance-the mediating role of TQM. Europ J Oper Res 68(1):35–50CrossRef
go back to reference Sachdeva A, Kumar D, Kumar P (2008) A methodology to determine maintenance criticality using AHP. Int J Prod Qual Manag 3(4):396–412 Sachdeva A, Kumar D, Kumar P (2008) A methodology to determine maintenance criticality using AHP. Int J Prod Qual Manag 3(4):396–412
go back to reference Sadikoglu E, Zehir C (2010) Investigating the effects of innovation and employee performance on the relationship between TQM practices and firm performance: an empirical study of Turkish firms. Int J Prod Econ 127(1):13–26CrossRef Sadikoglu E, Zehir C (2010) Investigating the effects of innovation and employee performance on the relationship between TQM practices and firm performance: an empirical study of Turkish firms. Int J Prod Econ 127(1):13–26CrossRef
go back to reference Su HC, Dhanorkar S, Linderman K (2015) A competitive advantage from the implementation timing of ISO management standards. J Oper Manag 37(1):31–41 Su HC, Dhanorkar S, Linderman K (2015) A competitive advantage from the implementation timing of ISO management standards. J Oper Manag 37(1):31–41
go back to reference Su Q, Li Z, Zhang SX, Liu YY, Dang JX (2008) The impacts of quality management practices on business performance: an empirical investigation from China. International Journal of Quality & Reliability Management 25(8):809–823CrossRef Su Q, Li Z, Zhang SX, Liu YY, Dang JX (2008) The impacts of quality management practices on business performance: an empirical investigation from China. International Journal of Quality & Reliability Management 25(8):809–823CrossRef
go back to reference Thorpe R, Cope J, Ram M, Mike P (2009) Leadership development in small- and medium-sized enterprises: the case for action learning’ action learning. Res Pract 6(3):201–220 Thorpe R, Cope J, Ram M, Mike P (2009) Leadership development in small- and medium-sized enterprises: the case for action learning’ action learning. Res Pract 6(3):201–220
Metadata
Title
Information on Benefits After Implementing QM Practices
Author
Rajiv Kumar Sharma
Copyright Year
2021
Publisher
Springer Singapore
DOI
https://doi.org/10.1007/978-981-15-9512-7_7

Premium Partners