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2018 | OriginalPaper | Chapter

Information Systems as a Service (ISaaS): Consumer Co-creation of Value

Author : Saradhi Motamarri

Published in: Service Research and Innovation

Publisher: Springer International Publishing

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Abstract

The exchange of goods and services is an essential and intertwined aspect of human activity. Consumer co-creation of value is an important premise of Service-Dominant Logic (SDL). An interesting contrast is that Socio-Technical Design (STD) is shifting its focus towards incompletion of design where consumer complements design in-use. Furthermore, eminent scholars reflecting on the trajectory of the IS field, propose that Complex Adaptive Systems (CAS) and co-evolution as promising avenues to provide a conceptual basis for IS. Ultimately, service is what a consumer seeks from an IS. What distinguishes an IS from other technologies is its dual nature in fulfilling human needs: a direct service provider or mediator for an end-technology. In summary, this research posits that great synergies can be accrued by considering IS as a Service (ISaaS). This discussion while highlighting consumer co-creation of value, strengthens our theoretical understanding of both IS and Service Science disciplines.

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Metadata
Title
Information Systems as a Service (ISaaS): Consumer Co-creation of Value
Author
Saradhi Motamarri
Copyright Year
2018
Book
Service Research and Innovation

Print ISBN: 978-3-319-76586-0

Electronic ISBN: 978-3-319-76587-7

Copyright Year: 2018

DOI
https://doi.org/10.1007/978-3-319-76587-7_4

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