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Infrequent Use of AI-Enabled Personal Assistants Through the Lens of Cognitive Dissonance Theory

  • 2020
  • OriginalPaper
  • Chapter
Published in:
Authors
Nicole O’Brien
Maarif Sohail
Published in
HCI International 2020 – Late Breaking Posters
Publisher
Springer International Publishing

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Abstract

The current availability of several versatile and powerful Artificial Intelligence-Enabled Personal Assistants (AIEPA) along with the unique phenomena of far less usage of these devices serve as the primary reason for motivation for the development and contribution of this research. This research explores the infrequent usage of commonly available commercial Artificial Intelligence Enabled Personal Assistants (AIEPA) like Alexa and Google Assistant with the help of Cognitive Dissonance (CD) theory. We propose a model that helps to investigate the phenomenon of infrequent usage. We also share our view that the theory of cognitive dissonance can be a way forward to study the usage behavior of the end-users, which can improve the performance of these devices as well as reduce concerns that act as barriers in adoption, acceptance, and usage.

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previous chapter An HCI Approach to Extractive Text Summarization: Selecting Key Sentences Based on User Copy Operations
next chapter Concept for Human and Computer to Determine Reason Based Scene Location
Title
Infrequent Use of AI-Enabled Personal Assistants Through the Lens of Cognitive Dissonance Theory
Authors
Nicole O’Brien
Maarif Sohail
Copyright Year
2020
Book
HCI International 2020 – Late Breaking Posters

Print ISBN: 978-3-030-60699-2

Electronic ISBN: 978-3-030-60700-5

Copyright Year: 2020

DOI
https://doi.org/10.1007/978-3-030-60700-5_44
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