Top

Published in:

2021 | OriginalPaper | Chapter

29. Innovation-Enhancing Leadership in the Australian Tourism Industry

Authors : Solmaz (Sally) Moghimi, Nuttawuth Muenjohn

Published in: The Palgrave Handbook of Workplace Innovation

Publisher: Springer International Publishing

Activate our intelligent search to find suitable subject content or patents.

search-config

AI-assisted search

Off

Abstract

The role of innovation and creativity in the contemporary tourism industry is significant in sustaining competitive advantage. Of all factors related to employees’ behaviour, leadership has been found to be one of the most influential in supporting and encouraging subordinates’ creativity and innovation. The key purpose of this study is to examine the influence of perceived innovation-enhancing leadership behaviours on employees’ creativity and innovation. A quantitative survey of 292 hotels and resorts in Australia was conducted. The empirical findings indicate that the innovation-enhancing leadership behaviours relate positively and significantly to employees’ creativity and innovation. The findings of this study will enable industry practitioners to develop innovative and sustainable organisational strategies in the competitive tourism industry, as well as useful directions for leadership coaching programs.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

über 102.000 Bücher
über 537 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Finance + Banking
Management + Führung
Marketing + Vertrieb
Maschinenbau + Werkstoffe
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 340 Zeitschriften

aus folgenden Fachgebieten:

Bauwesen + Immobilien
Business IT + Informatik
Finance + Banking
Management + Führung
Marketing + Vertrieb
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now

previous chapter Unleashing Innovation Across Ethical and Moral Boundaries: The Dark Side of Using Innovation for Self-Advantage

next chapter Back to Basics in the Dairy Industry: Building Innovation Capabilities to Allow Future Innovation Success

Amabile, T. M. (1988). A Model of Creativity and Innovation in Organizations. In B. M. Staw & L. L. Cummings (Eds.), Research in Organizational Behaviour (pp. 123–167). Greenwich, CT: JAI Press.

Amabile, T. M., Conti, R., Coon, H., Lazenby, J., & Herron, M. (1996). Assessing the Work Environment for Creativity. Academy of Management Journal, 39(5), 1154–1184.CrossRef

Amabile, T., Schatzel, E., Moneta, G., & Kramer, S. (2004). Leader Behaviours and the Work Environment for Creativity: Perceived Leader Support. The Leadership Quarterly, 15(1), 5–32.CrossRef

Atwater, L., & Carmeli, A. (2009). Leader–Member Exchange, Feelings of Energy, and Involvement in Creative Work. The Leadership Quarterly, 20(3), 264–275.CrossRef

Axtell, C. M., Holman, D. J., Unsworth, K. L., Wall, T. D., Waterson, P. E., & Harrington, E. (2000). Shop-Floor Innovation: Facilitating the Suggestion and Implementation of Ideas. Journal of Occupational and Organizational Psychology, 73, 265–285.CrossRef

Basadur, M. (2004). Leading others to think innovatively together: creative leadership. The Leadership Quarterly, 15(1), 103–121.

Chang, S., Gong, Y., & Shum, C. (2011). Promoting Innovation in Hospitality Companies through Human Resource Management Practices. International Journal of Hospitality Management, 30(4), 812–818.CrossRef

Chen, W. J. (2011). Innovation in Hotel Services: Culture and Personality. International Journal of Hospitality Management, 30(1), 64–72.CrossRef

Cheung, M. F. Y., & Wong, C. S. (2011). Transformational Leadership, Leader Support, and Employee Creativity. Leadership and Organizational Development Journal, 32(7), 657–672.CrossRef

Clegg, C., Unsworth, K., Epitropaki, O., & Parker, G. (2002). Implicating Trust in the Innovation Process. Journal of Occupational and Organizational Psychology, 75(4), 409–422.CrossRef

Dorenbosch, L., van Engen, M., & Verhagen, M. (2005). On-the-Job Innovation: The Impact of Job Design and Human Resource Management through Production Ownership. Creativity and Innovation Management, 14, 129–141.CrossRef

Eisenbeiss, S. A., van Knippenberg, D., & Boerner, S. (2008). Transformational Leadership and Team Innovation: Integrating Team Climate Principles. Journal of Applied Psychology, 93(6), 1438–1446.CrossRef

Enz, C., & Siguaw, J. (2003). Innovations in Hotel Practice. Cornell Hospitality Quarterly, 44(5–6), 115–123.CrossRef

Enz, C. A., Verma, R., Walsh, K., Kimes, S. E., & Siguaw, J. (2010). Cases in Innovative Practices in Hospitality and Related Services. Cornell Hospitality Report, 10(10), 4–26.

Farr, J., & Ford, C. (1990). Individual Innovation. In M. West & J. Farr (Eds.), Innovation and Creativity at Work: Psychological and Organizational Strategies (pp. 63–80). Chichester: Wiley.

Fraj, E., Matute, J., & Melero, I. (2015). Environmental Strategies and Organizational Competitiveness in the Hotel Industry: The Role of Learning and Innovation as Determinants of Environmental Success. Tourism Management, 46, 30–42.CrossRef

Grissemann, U., Plank, A., & Brunner-Sperdin, A. (2013). Enhancing Business Performance of Hotels: The Role of Innovation and Customer Orientation. International Journal of Hospitality Management, 33, 347–356.CrossRef

Gupta, V., & Singh, S. (2013). How Leaders Impact Employee Creativity: A Study of Indian R&D Laboratories. Management Research Review, 36(1), 66–88.CrossRef

Hassi, A. (2019). Empowering Leadership and Management Innovation in the Hospitality Industry Context. International Journal of Contemporary Hospitality Management, 31(1), 1785–1800.CrossRef

Hon, A. (2011). Enhancing Employee Creativity in the Chinese Context: The Mediating Role of Employee Self-concordance. International Journal of Hospitality Management, 30(2), 375–384.CrossRef

Hughes, D. J., Lee, A., Tian, A. W., Newman, A., & Legood, A. (2018). Leadership, Creativity, and Innovation: A Critical Review and Practical Recommendations. The Leadership Quarterly, 29(5), 549–569.CrossRef

Hulsheger, U., Anderson, N., & Salgado, J. (2009). Team-Level Predictors of Innovation at Work: A Comprehensive Meta-analysis Spanning Three Decades of Research. Journal of Applied Psychology, 94(5), 1128–1145.CrossRef

Hunter, S. T., & Cushenbery, H. (2011). Leading for Innovation: Direct and Indirect Influences. Advances in Developing Human Resources, 13(3), 248–265.CrossRef

Jaffer, S. (2013). Harnessing Innovation in the 21st Century: The Impact of Leadership Styles. PhD thesis, George Washington University.

Janssen, O. (2000). Job Demands, Perceptions of Effort-Reward Fairness and Innovative Work Behaviour. Journal of Occupational and Organizational Psychology, 73, 287–302.CrossRef

Jaussi, K., & Dionne, S. (2003). Leading for Creativity: The Role of Unconventional Leader Behaviour. The Leadership Quarterly, 14(4), 475–498.CrossRef

Jong, J. D., & Hartog, D. N. (2007). How Leaders Influence Employees’ Innovative Behaviour. European Journal of European Management, 10(1), 41–64.

Jong, J. D., & Hartog, D. N. (2010). Measuring Innovative Work Behaviour. Creativity and Innovation Management, 19(1), 23–36.CrossRef

Jovičić Vuković, A., Damnjanović, J., Papić-Blagojević, N., Jošanov-Vrgović, I., & Gagić, S. (2018). Impact of Leadership on Innovation: Evidence from the Hotel Industry Management. Journal of Sustainable Business and Management Solutions in Emerging Economies, 23(3), 57–67.

Jung, D., Wu, A., & Chow, C. W. (2008). Towards Understanding the Direct and Indirect Effects of CEOs’ Transformational Leadership on Firm Innovation. The Leadership Quarterly, 19, 582–594.CrossRef

Kattara, H., & El-Said, O. (2013). Innovation Strategies: The Implementation of Creativity Principles in Egyptian Hotels. Tourism and Hospitality Research, 13(3), 140–148.CrossRef

King, N., & Anderson, N. (2002). Managing Innovation and Change: A Critical Guide for organizations. Thomson: London.

Krause, D. E. (2004). Influence-Based Leadership as a Determinant of the Inclination to Innovate and of Innovation-Related Behaviours: An Empirical Investigation. Leadership Quarterly, 15, 79–102.CrossRef

Krause, D., Gebert, D., & Kearney, E. (2007). Implementing Process Innovations the Benefits of Combining Delegative-Participative with Consultative-Advisory Leadership. Journal of Leadership & Organizational Studies, 14(1), 16–25.CrossRef

Kremer, H., Villamor, I., & Herman, A. (2019). Innovation Leadership: Best-Practice Recommendations for Promoting Employee Creativity, Voice, and Knowledge Sharing. Business Horizons, 62(1), 65–74.CrossRef

Law, R., Leung, D., & Cheung, C. (2012). A Systematic Review, Analysis, and Evaluation of Research Articles in the Cornell Hospitality Quarterly. Cornell Hospitality Quarterly, 53(4), 365–381.CrossRef

Lee, J. (2008). Effects of Leadership and Leader–Member Exchange on Innovativeness. Journal of Managerial Psychology, 23(6), 670–687.CrossRef

Lopez-Fernandez, M., Serrano-Bedia, A., & Gomez-Lopez, R. (2011). Factors Encouraging Innovation in Spanish Hospitality Firms. Cornell Hospitality Quarterly, 52(2), 144–152.CrossRef

Martínez-Ros, E., & Orfila-Sintes, F. (2012). Training Plans, Manager’s Characteristics and Innovation in the Accommodation Industry. International Journal of Hospitality Management, 31, 686–694.CrossRef

Mattsson, J., & Orfila-Sintes, F. (2014). Hotel Innovation and Its Effect on Business Performance. International Journal of Tourism Research, 16(4), 388–398.CrossRef

McMurray, A. J., & Dorai, R. (2003). Workplace Innovation Scale: A New Method for Measuring Innovation in the Workplace. Paper presented to 5th Organizational Learning & Knowledge International Conference, Lancaster University, UK, 30 May–2 June.

Michaelis, B., Stegmaier, R., & Sonntag, K. (2009). Shedding Light on Followers’ Innovation Implementation Behaviour: The Role of Transformational Leadership, Commitment to Change, and Climate for Initiative. Journal of Managerial Psychology, 25(4), 408–429.CrossRef

Molina-Azorín, J., Tarí, J., Pereira-Moliner, J., López-Gamero, M., & Pertusa-Ortega, E. (2015). The Effects of Quality and Environmental Management on Competitive Advantage: A Mixed Methods Study in the Hotel Industry. Tourism Management, 50, 41–54.CrossRef

Mumford, M. D., & Licuanan, B. (2004). Leading for Innovation: Conclusions, Issues, and Directions. Leadership Quarterly, 15(1), 163–171.CrossRef

Murphy, S. E., & Ensher, E. A. (2008). A Qualitative Analysis of Charismatic Leadership in Creative Teams: The Case of Television Directions. The Leadership Quarterly, 19, 335–352.CrossRef

Nagy, A. (2014). The Orientation towards Innovation of Spa Hotel Management: The Case of Romanian Spa Industry. Social and Behavioural Sciences, 124, 425–431.

Nicolau, J., & Santa-María, M. (2013). The Effect of Innovation on Hotel Market Value. International Journal of Hospitality Management, 32, 71–79.CrossRef

Orfila-Sintes, F., Crespí-Cladera, R., & Martínez-Ros, E. (2005). Innovation Activity in the Hotel Industry: Evidence from Balearic Islands. Tourism Management, 26(6), 851–865.CrossRef

Osborn, R., & Marion, R. (2009). Contextual Leadership, Transformational Leadership and the Performance of International Innovation Seeking Alliances. The Leadership Quarterly, 20(2), 191–206.CrossRef

Ottenbacher, M. C. (2007). Innovation Management in Hospitality Industry: Different Strategies for Achieving Success. Journal of Hospitality and Tourism Research, 31(4), 431–454.CrossRef

Ottenbacher, M., & Gnoth, J. (2005). How to Develop Successful Hospitality Innovation. Cornell Hotel and Restaurant Administration Quarterly, 46(2), 205–222.CrossRef

Ottenbacher, M., Gnoth, J., & Jones, P. (2006). Identifying Determinants of Success in Development of New High-Contact Services: Insights from Hospitality Industry. International Journal of Service Industry Management, 17(4), 344–363.CrossRef

Qu, R., Janssen, O., & Shi, K. (2015). Transformational leadership and follower creativity: the mediating role of follower relational identification and the moderating role of leader creativity expectations. The Leadership Quarterly, 26(2), 286–299.

Rosing, K., Frese, M., & Bausch, A. (2011). Explaining the Heterogeneity of the Leadership–Innovation Relationship: Ambidextrous Leadership. The Leadership Quarterly, 22(5), 956–974.CrossRef

Sandvik, I. L., Duhan, D. F., & Sandvik, K. (2014). Innovativeness and Profitability: An Empirical Investigation in the Norwegian Hotel Industry. Cornell Hospitality Quarterly, 55(2), 165–185.CrossRef

Scott, S. G., & Bruce, R. A. (1994). Determinants of Innovative Behaviour: A Path Model of Individual Innovation in the Workplace. Academy of Management Journal, 37(3), 580–607.CrossRef

Slåtten, T. (2011). Antecedents and Effects of Employees’ Feelings of Joy on Employees’ Innovative Behaviour. International Journal Quality & Service Sciences, 3(1), 93–109.CrossRef

Slåtten, T., Svensson, G., & Sværi, S. (2011). Empowering Leadership and the Influence of a Humorous Work Climate on Service Employees’ Creativity and Innovative Behaviour in Frontline Service Jobs. International Journal of Quality and Service Sciences, 3, 267–284.CrossRef

Somech, A. (2006). The Effects of Leadership Style and Team Process on Performance and Innovation in Functionally Heterogeneous Teams. Journal of Management, 32(1), 132–157.CrossRef

Sundbo, J., Orfila-Sintes, F., & Sorensen, F. (2007). The Innovative Behavior of Tourism Firms: Comparative Studies of Denmark and Spain. Research Policy, 36(1), 88–106.CrossRef

Tajeddini, K. (2010). Effect of Customer Orientation and Entrepreneurial Orientation on Innovativeness: Evidence from the Hotel Industry in Switzerland. Tourism Management, 31(2), 221–231.CrossRef

Tajeddini, K. (2011). Customer orientation, learning orientation, and new service development: an empirical investigation of the Swiss Hotel Industry. Journal of Hospitality & Tourism Research, 35(4), 437–468.

Tsai, C., Horng, J., Liu, C., & Hu, D. (2015). Work Environment and Atmosphere: The Role of Organizational Support in the Creativity Performance of Tourism and Hospitality Organizations. International Journal of Hospitality Management, 46, 26–35.CrossRef

Unsworth, K. L., & Parker, S. (2003). Proactivity and Innovation: Promoting a New Workforce for the New Workplace. In T. D. W. Holman, C. V. Clegg, P. Sparrow, & A. Howard (Eds.), The New Workplace: A Guide to the Human Impact of Modern Working Practices (pp. 175–196). Chichester: John Wiley.

Valentine, S., Godkin, L., Fleischman, G., & Kidwell, R. (2011). Corporate Ethical Values, Group Creativity, Job Satisfaction and Turnover Intention: The Impact of Work Context on Work Response. Journal of Business Ethics, 98(3), 353–372.CrossRef

Van Scotter, J., & Culligan, P. (2003). The Value of Theoretical Research and Applied Research for the Hospitality Industry. Cornell Hotel and Restaurant Administration Quarterly, 44(2), 14–27.CrossRef

Victorino, L., Verma, R., Plaschka, G., & Dev, C. (2005). Service Innovation and Customer Choice in the Hospitality Industry. Managing Service Quality, 15(6), 555–576.CrossRef

Volmer, J., Spurk, D., & Niessen, C. (2012). Leader–Member Exchange (LMX), Job Autonomy, and Creative Work Involvement. The Leadership Quarterly, 23(3), 456–465.CrossRef

Wang, C., Tsai, H., & Tsai, M. (2014). Linking Transformational Leadership and Employee Creativity in the Hospitality Industry: The Influences of Creative Role Identity, Creative Self-efficacy, and Job Complexity. Tourism Management, 40, 79–89.CrossRef

Wang, P., & Zhu, W. (2011). Mediating Role of Creative Identity in the Influence of Transformational Leadership on Creativity: Is There a Multilevel Effect? Journal of Leadership & Organizational Studies, 1(191), 25–39.CrossRef

West, M. A., & Farr, J. L. (1989). Innovation at Work: Psychological Perspectives. Social Behaviour, 4, 15–30.

Williams, F., & Foti, R. (2011). Formally developing creative leadership as a driver of organizational innovation. Advances in Developing Human Resources, 13(3), 279–296.

Wong, S. C., & Ladkin, A. (2008). Exploring the Relationship between Employee Creativity and Job Motivators in the Hong Kong Hotel Industry. International Journal of Hospitality Management, 27, 426–437.CrossRef

Wong, S., & Pang, L. (2003). Motivators to Creativity in the Hotel Industry: Perspectives of Managers and Supervisors. Tourism Management, 24(5), 551–559.CrossRef

Yoshida, D., Sendjaya, S., Hirst, G., & Cooper, B. (2014). Does Servant Leadership Foster Creativity and Innovation? A Multi-level Mediation Study of Identification and Prototypically. Journal of Business Research, 67(7), 1395–1404.CrossRef

Zhou, J., & Shalley, C. E. (2003). Research on Employee Creativity: A Critical Review and Proposal for Future Research Directions. In J. J. Martocchio & G. R. Ferris (Eds.), Research in Personnel and Human Resource Management. Oxford, UK: Elsevier.

Title: Innovation-Enhancing Leadership in the Australian Tourism Industry
Authors: Solmaz (Sally) Moghimi
Nuttawuth Muenjohn
Publisher: Springer International Publishing
Book: The Palgrave Handbook of Workplace Innovation
Print ISBN: 978-3-030-59915-7

Electronic ISBN: 978-3-030-59916-4

Copyright Year: 2021
DOI: https://doi.org/10.1007/978-3-030-59916-4_29