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2024 | OriginalPaper | Chapter

Intention and Attitudes to the Use of an ERP by the Organizations of the Province of Azuay, Ecuador

Authors : Maria Gabriela Chica-Contreras, Esteban Crespo-Martinez, Catalina Astudillo-Rodriguez

Published in: Technology and Business Model Innovation: Challenges and Opportunities

Publisher: Springer Nature Switzerland

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Abstract

The chapter delves into the use of Enterprise Resource Planning (ERP) systems by organizations in the province of Azuay, Ecuador, highlighting the significant role of ICT in business operations. It examines the participation of large and micro, small, and medium-sized enterprises (MIPYMES) in the region and their use of different software, emphasizing the potential benefits of ERP systems. The research applies the Technology Acceptance Model (TAM) and the Theory of Planned Behavior (TPB) to identify factors influencing ERP adoption, such as utility characteristics, ease of use, and perceived usability. A systematic literature review and a survey of 55 organizations are conducted to gather data, which is analyzed using ANOVA to assess the acceptability of ERP systems across different economic sectors. The findings reveal a positive attitude towards ERP systems but also indicate a lack of knowledge about their use. The chapter concludes by emphasizing the importance of technology and innovation in improving business management processes and opens avenues for further research on ERP adoption in Ecuador.

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Title: Intention and Attitudes to the Use of an ERP by the Organizations of the Province of Azuay, Ecuador
Authors: Maria Gabriela Chica-Contreras
Esteban Crespo-Martinez
Catalina Astudillo-Rodriguez
Publisher: Springer Nature Switzerland
Book: Technology and Business Model Innovation: Challenges and Opportunities
Print ISBN: 978-3-031-55910-5

Electronic ISBN: 978-3-031-55911-2

Copyright Year: 2024
DOI: https://doi.org/10.1007/978-3-031-55911-2_19

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