8. Interruption, Disruption or Intervention? A Stakeholder Analysis of Small Acts of Engagement in Content Flows

This chapter builds upon central findings arising from consultations with stakeholders about audiences’ engagement in the content flows, defined as an ever evolving ecology of online and offline content produced by a number of more and less institutionalised content producers, ranging from news organisations to YouTubers. First, we note that increasing use of audience analytics tends to fragment the monolithic audience into tangible sub-communities. Second, we discuss how production routines of legacy media change in response to small acts of engagement via digital interfaces. Third, audience creativity enters economic relations and amateur production struggles with a tension between being creative and economic logic of production. Fourth, we look at transformations related to (dis)trust as a mutual dynamic that not only concerns audiences’ trust or mistrust in legacy media, but which is increasingly significant in regard to media’s trust in content produced by audiences as well, making it more difficult for audiences to engage with the content produced by media institutions.