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2020 | OriginalPaper | Chapter

1. Introduction

Author : Patrick Ehrenbrink

Published in: The Role of Psychological Reactance in Human–Computer Interaction

Publisher: Springer International Publishing

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Abstract

Classical usability and user-experience testing involve a thorough and systematic evaluation of the system that is under evaluation. This may be done with user-centric, or expert-centric methods [10, p. 24]. The goal of such an evaluation is usually to test if a system acts as expected and meets the requirements that its users have [8, p. 319].

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In fact, interaction with Clippit might be a common situation for many users, where they experienced state reactance.

“The extent to which a system, product or service can be used by specified users to achieve specified goals with effectiveness, efficiency, and satisfaction in a specified context of use” [11].

Ease of use is a measurement of how easy a technical system is to use by its users.

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Title: Introduction
Author: Patrick Ehrenbrink
Publisher: Springer International Publishing
Book: The Role of Psychological Reactance in Human–Computer Interaction
Print ISBN: 978-3-030-30309-9

Electronic ISBN: 978-3-030-30310-5

Copyright Year: 2020
DOI: https://doi.org/10.1007/978-3-030-30310-5_1

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