2006 | OriginalPaper | Chapter
IOP — Intelligent Order Processing
Authors : Jürgen Ahlers, Hermann Eichert, Johannes Musseleck
Published in: AGILITY by ARIS Business Process Management
Publisher: Springer Berlin Heidelberg
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“Every customer is an e-customer!”. The
BASF AG
‘Plastics’ business units have made a big step towards this goal by developing and successfully rolling out ‘IOP’- Intelligent Order Processing. IOP solves the ‘double order-entry’ problem, resulting in high customer acceptance — a genuine win-win situation for
BASF
and their customers.