Mobile emergency warning apps are essential for effective emergency communication – of course, provided the population intends to use them. Drawing on protection motivation theory, the study validated a psychometric model to explain what motivates …

The study considers the application of text mining techniques to the analysis of curricula for study programs offered by institutions of higher education. It presents a novel procedure for efficient and scalable quantitative content analysis of …

Explorative business process management (BPM) is attracting increasing interest in the literature and professional practice. Organizations have recognized that a focus on operational efficiency is no longer sufficient when disruptive forces can …

The availability of digital technologies offers the opportunity to reshape work and life. In particular, the traditional spatial and temporal restrictions for workspaces are increasingly being reduced. Even beyond COVID-19, many office employees …

Arguably, automation is fast transforming many enterprise business processes, transforming operational jobs into monitoring tasks. Consequently, the ability to sustain attention during extended periods of monitoring is becoming a critical skill.

Organizations strive to develop a variety of capabilities to improve and measure business processes. Researchers have used various maturity models to investigate the development of a business process orientation (BPO), and most have argued that …

Software requirements (SRs) selection is a multicriteria group decision making (MCGDM) problem whose objective is to select the SRs from the pool of the requirements on the basis of different criteria. In MCGDM, different decision makers have …

The study analyzes data collected in two case studies in the healthcare industry, which is characterized by a variety of social and technical elements forming an activity system where all elements interact with each other. The findings indicate …

Problem Definition: Queensland’s Compulsory Third-Party (CTP) Insurance Scheme provides a mechanism for persons injured as a result of a motor vehicle accident to receive compensation. Managing CTP claims involves multiple stakeholders with …

Business process simulation marks an essential technique for analyzing business processes and for reasoning about process improvement. With first contributions dating back to the mid-1990s, computerized business process simulation has been a …

Business Process Standardization (BPS) is a strategy for improved efficiency and effectiveness of business processes. However, BPS approaches are known to vary much in practice, can consume inordinate time and resources, and are ill-understood.

Context awareness is essential for successful business process management (BPM). So far, research has covered relevant BPM context factors and context-aware process design, but little is known about how to assess and select BPM methods in a …

Ali Sunyaev, Niclas Kannengießer …

Blockchain technology is often proposed as an infrastructure for decentralized Know-Your-Customer (KYC) verification, i.e., a process determining whether a customer is eligible for a given transaction. The benefit of using blockchain technology …

Some information systems research has considered that individual personality traits influence whether users feel stressed by information and communication technologies. Personality research suggests, however, that personality traits do not act …

Research has shown that aggregation of independent expert judgments significantly improves the quality of forecasts as compared to individual expert forecasts. This “wisdom of crowds” (WOC) has sparked substantial interest. However, previous …

Content website providers have two main goals: They seek to attract consumers and to keep them on their websites as long as possible. To reach potential consumers, they can utilize several online channels, such as paid search results or …

Nowadays, IT operations devolve many tasks in IT services to internal customers (i.e., IT self-service). The rationale for this service task devolvement is often to reduce the IT personnel’s workload. However, prior research has shown that IT …

Online reviews, i.e., evaluations of products and services posted on websites, are ubiquitous. Prior research observed substantial variance in the language of such online reviews and linked it to downstream consequences like perceived helpfulness.

The importance of gaining insights into informal organizational structures for management purposes is acknowledged by both research and practice. However, “traditional” approaches to analyzing informal organizational social networks involve …