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Published in:
2020 | OriginalPaper | Chapter
3. Kaizen: Continuous Improvements in Small Steps
Author : Marc Helmold
Published in: Lean Management and Kaizen
Publisher: Springer International Publishing
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Abstract
Kaizen is a Japanese management concept and targets improvements in small steps. Kaizen means all personnel are expected to stop their work when they encounter any abnormality and, along with their supervisor, suggest an improvement to resolve the abnormality. Kaizen has the aim to be applied in daily life and routines, not only during working hours. The improvement should be gradual and infinite. It should pursue the perfection. The employees should be continuously engaged in company’s life and improvement of every aspect of the company (processes, products, infrastructure, etc.). This improvement throughout all aspects of life is related to the great attention that is paid to needs and requirements of customer (Helmold et al. 2017).